Finance Executive

Sourceo Pte Ltd; Selangor; On-site; MYR 54,000 - 93,000; Full time

Job summary

Jora Malaysia is seeking a Billing Operations professional to lead automation initiatives, resolve billing inquiries, and drive continuous process improvement within a fast-paced environment.

You will train teammates, coordinate with offshore delivery centers and partners, review policies for compliance, ensure timely and accurate billing, and support UAT and ad hoc billing tasks.

Qualifications

• Bachelor's degree in Finance/Accounting is required.
• 2-3 years' experience in billing function.
• Strong analytical and problem-solving abilities; able to work independently under tight deadlines.
• Good communication skills, both written and verbal.

Responsibilities

• Lead automation initiatives and process improvements; resolve billing inquiries and disputes.
• Train, support and mentor team members.
• Coordinate with offshore delivery center and partners; may perform data analysis and ad-hoc tasks.
• Review and update policies to align with regulations and tech best practices.
• Ensure bills are complete and verified timely.
• Analyze application forms and prepare data for billing and adjustments.
• Maintain financial integrity of billing systems.
• Monitor SLA KPIs and vendor performance; report issues.
• Scope and participate in user acceptance testing for billing systems.
• Support ad hoc billing operations tasks.

Skills

Billing

Analytical thinking

Communication

Independent working

Team coordination

Education

Bachelor's Degree in Finance/Accounting

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Description

• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• To provide training, support and guidance to team members.
• Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation and verification of data for billing & adjustment.
• Ensure financial integrity of billing systems
• Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
• Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
• Support ad hoc Billing Operations duties as & when assigned.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• Minimum of 2-3 years' experience in billing function.
• Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
• Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
• Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
• Good communicator with excellent oral and written communication skills.
• High proficiency in Microsoft office applications.
• Experience in shared services management or Telco industry is an advantage but not mandatory.