Customer Success Billing Specialist

Sourceo Pte Ltd; Johor Bahru; On-site; MYR 45,000 - 78,000; Full time

Job summary

DayOne is seeking a Billing & Collection Operations professional to support our global data infrastructure business from Malaysia. You will issue invoices, ensure timely billing, and coordinate with cross-functional teams to confirm billable items.

You will follow up on overdue accounts, handle customer queries, and prepare collection status reports, partnering with the Billing Center Manager and Sales teams to resolve disputes efficiently.

Qualifications

• Diploma in Finance, Accounting, or related field required.
• 1–2 years of billing, AR, collection, or finance operations experience.
• Experience with AR/SAP systems is a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Issue invoices based on validated charges and ensure accuracy.
• Maintain timely billing and cash flow through follow-ups.
• Coordinate with Sales, Operations, and Billing to confirm billable items.
• Follow up on overdue accounts and prepare status reports.
• Handle customer inquiries and dispute resolutions with the Billing Center.
• Support month-end closing and related reporting.

Skills

Attention to detail

Multitasking

Communication skills

Excel

Education

Diploma in Finance, Accounting, or related field

Tools

SAP systems

AR systems

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Billing & Collection Operations

• Responsible for invoice issuance based on validated charges
• Ensure timely and accurate billing, preventing delays that impact cash flow and DSO
• Coordinate with relevant department to confirm billable items
• Follow up on overdue accounts, sending reminders and managing payment follow-up
• Handle customer communication regarding invoice status, payment queries, and adjustments
• Record all collection interactions and prepare collection status reports
• Handle customer disputes in collaboration with the Billing Center Manager / Team Lead
• Coordinate with Sales, Operations, Project teams, and Billing to resolve disputes efficiently

Process & Compliance

• Maintain AR records and ensure alignment with internal controls, company policies, and audit requirements
• Identify recurring billing issues and recommend process improvements
• Support month-end closing activities and reporting requirements

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Billing & Collection Operations

• Responsible for invoice issuance based on validated charges
• Ensure timely and accurate billing, preventing delays that impact cash flow and DSO
• Coordinate with relevant department to confirm billable items
• Follow up on overdue accounts, sending reminders and managing payment follow-up
• Handle customer communication regarding invoice status, payment queries, and adjustments
• Record all collection interactions and prepare collection status reports
• Handle customer disputes in collaboration with the Billing Center Manager / Team Lead
• Coordinate with Sales, Operations, Project teams, and Billing to resolve disputes efficiently

Process & Compliance

• Maintain AR records and ensure alignment with internal controls, company policies, and audit requirements
• Identify recurring billing issues and recommend process improvements
• Support month-end closing activities and reporting requirements

Job Requirements

Qualifications & Experience

• Diploma in Finance, Accounting, or related field
• 1–2 years of experience in Billing, AR, Collection, or Finance Operations
• Experience in AR collection follow-up
• Familiarity with AR systems, SAP systems
• Experience in handling billing disputes and escalation processes is an advantage
• Candidates from Data Center environments or large corporates preferred

Skills & Competencies

• Strong attention to detail and problem-solving skills
• Ability to manage multiple priorities and meet tight deadlines
• Good communication skills to interact with internal business teams and external customers
• Proficient in Excel and reporting tools; familiarity with automation / SAP systems is a plus
• Strong sense of ownership, accountability, and team collaboration

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.