Finance Executive

StarHub; Selangor; On-site; MYR 56,000 - 84,000; Full time

Job summary

StarHub in Malaysia is seeking a Billing Operations professional to lead automation initiatives and drive continuous process improvements in billing. You will resolve billing enquiries and disputes while providing training and guidance to the team.

You will coordinate with offshore delivery centers, collaborate with internal and external Business Partners on ongoing activities, review policies, ensure timely bill verification, support UAT, and monitor KPIs under SLA to ensure financial integrity

Qualifications

• Bachelor's degree in finance or accounting.
• 2-3 years of billing experience.
• Ability to resolve issues with business and system constraints.
• Shows emotional resilience under pressure.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead automation discussions and continuous process improvement for billing queries and disputes.
• Provide training, support and guidance to team members.
• Coordinate with offshore delivery center and internal/external partners on operations; may involve data analysis.
• Review policies and procedures to align with regulations and best practices.
• Ensure timely, complete verification of bills.
• Analyze application forms and prepare data for billing and adjustments.
• Maintain financial integrity of billing systems.
• Monitor billing KPIs and report discrepancies using SLA as reference; manage vendor performance.
• Scope work and participate in UAT for Billing Systems.
• Support ad hoc Billing Operations duties as assigned.

Skills

Leadership

Automation

Process Improvement

Training

Stakeholder Liaison

Data Analysis

Policy & Compliance

Billing Systems

SLA Monitoring

UAT

Communication

Microsoft Office

Education

Bachelor's Degree in Finance/Accounting

Tools

Microsoft Office

Job description

• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• To provide training, support and guidance to team members.
• Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation and verification of data for billing & adjustment.
• Ensure financial integrity of billing systems
• Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
• Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
• Support ad hoc Billing Operations duties as & when assigned.

• Bachelor's Degree in Finance/Accounting.
• Minimum of 2-3 years' experience in billing function.
• Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
• Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
• Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
• Good communicator with excellent oral and written communication skills.
• High proficiency in Microsoft office applications.
• Experience in shared services management or Telco industry is an advantage but not mandatory.