Final QA Engineer: Root-Cause | CAPA & Customer Quality

Emerson Process Management Manufacturing (M) Sdn Bhd; Nilai; On-site; MYR 70,000 - 100,000; Full time

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a Final Quality Assurance Assistant Engineer in Malaysia. The role involves investigating customer complaints through structured root-cause analyses, coordinating resolution actions, and working with Customer Service, Logistics, and Sales to address quality concerns.

You will support FQA activities to ensure product compliance, analyze quality data, and contribute to continuous improvement and safety initiatives within a

Qualifications

• Diploma or Degree in Mechanical Engineering, Chemical Engineering, or related discipline.
• Minimum 3 years of experience in a manufacturing environment.
• Knowledge of Quality Management Systems (ISO 9001) and quality control methodologies.
• Experience in root cause analysis, corrective and preventive action (CAPA), and customer complaint handling.
• Strong analytical, problem-solving, and decision-making skills.
• Good communication and interpersonal skills with the ability to collaborate across functions.
• Proficiency in Microsoft Office applications.

Responsibilities

• Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
• Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
• Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
• Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
• Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
• Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
• Support internal and external quality audits and ensure compliance with quality management system requirements.
• Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
• Participate in cost-saving, digitalization, automation, AI, and SGIA initiatives related to quality and operational excellence.
• Promote and support a strong safety culture, including exercising Stop Work Authority when ESH risks are not adequately controlled.

Skills

Root cause analysis

CAPA

Customer complaint handling

Analytical thinking

Problem solving

Decision making

Communication skills

Education

Mechanical or chemical engineering degree

Tools

Microsoft Office

Oracle ERP

OASIS

QA Web Applications

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a Final Quality Assurance Assistant Engineer in Malaysia. The role involves investigating customer complaints through structured root-cause analyses, coordinating resolution actions, and working with Customer Service, Logistics, and Sales to address quality concerns.

You will support FQA activities to ensure product compliance, analyze quality data, and contribute to continuous improvement and safety initiatives within a