Final QA Engineer – Root-Cause & Customer Quality

Emerson Electric Co; Nilai; On-site; MYR 67,000 - 100,000; Full time

Job summary

Emerson is seeking a proactive Quality professional to manage customer concerns and drive corrective actions in a manufacturing setting. You will collaborate with multiple internal teams to resolve issues, track warranty activity, and support audits to ensure product quality and compliance.

You will also participate in cost-saving, digitalization, and continuous improvement initiatives while promoting a strong safety culture across operations.

Qualifications

• Diploma or Degree in Mechanical Engineering, Chemical Engineering, or related discipline.
• Minimum 3 years of experience in a manufacturing environment.
• Knowledge of ISO 9001 quality management systems and quality control methodologies.
• Experience in root cause analysis, CAPA, and customer complaint handling.
• Strong analytical, problem-solving, and decision-making skills.
• Good communication and interpersonal skills with cross-functional collaboration.
• Proficiency in Microsoft Office applications.

Responsibilities

• Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
• Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
• Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
• Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
• Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
• Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
• Support internal and external quality audits and ensure compliance with quality management system requirements.
• Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
• Participate in cost-saving, digitalization, automation, AI, and SGIA initiatives related to quality and operational excellence.
• Promote and support a strong safety culture, including exercising Stop Work Authority when ESH risks are not adequately controlled.

Skills

Quality systems

CAPA

Root cause analysis

Customer complaint handling

MS Office

Education

Diploma/Degree in Mechanical or related Engineering

Tools

Oracle ERP

OASIS

QA Web Applications

Job description

In This Role, Your Responsibilities Will Be:

• Investigate customer complaints and feedback through structured root cause analysis and corrective action processes.
• Coordinate and monitor customer issue resolution activities, ensuring timely closure and prevention of recurrence.
• Collaborate with internal stakeholders, Customer Service, Logistics, and Sales teams to address customer quality concerns.
• Track and manage warranty claims, replacement activities, and customer service notifications (CSN).
• Support Final Quality Assurance (FQA) activities to ensure product compliance and inspection effectiveness.
• Drive awareness and knowledge sharing of customer quality issues to strengthen quality detection and prevention measures.
• Support internal and external quality audits and ensure compliance with quality management system requirements.
• Analyze quality data, prepare reports, and provide recommendations for continuous improvement.
• Participate in cost-saving, digitalization, automation, AI, and SGIA initiatives related to quality and operational excellence.
• Promote and support a strong safety culture, including exercising Stop Work Authority when ESH risks are not adequately controlled.

Who You Are:

• You are a proactive and analytical quality professional who enjoys solving problems and collaborating across functions. You take ownership of customer concerns, drive actions to closure, and continuously seek opportunities to improve processes and product quality. You communicate effectively, work well under pressure, and are committed to delivering excellent customer experiences.

For This Role, You Will Need:

• Diploma or Degree in Mechanical Engineering, Chemical Engineering, or related discipline.
• Minimum 3 years of experience in a manufacturing environment.
• Knowledge of Quality Management Systems (ISO 9001) and quality control methodologies.
• Experience in root cause analysis, corrective and preventive action (CAPA), and customer complaint handling.
• Strong analytical, problem-solving, and decision-making skills.
• Good communication and interpersonal skills with the ability to collaborate across functions.
• Proficiency in Microsoft Office applications.

Preferred Qualifications That Set You Apart:

• Experience in valve, industrial manufacturing, oil & gas, or process industries.
• Familiarity with ASME, ASTM, ANSI, NACE, PED, and ISO standards.
• Working knowledge of Oracle ERP, OASIS, QA Web Applications, or similar quality systems.
• Experience supporting quality audits and continuous improvement initiatives.
• Exposure to AI, automation, digitalization, or operational excellence projects.

Our Culture & Commitment to You:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

• We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.