Field Technician — Technical Support & Installations

Nielsen; Petaling Jaya; On-site; MYR 17,000 - 36,000; Full time

Job summary

Nielsen is seeking a Field Technician to install, maintain, troubleshoot and support Nielsen measurement equipment at panel households, ensuring configuration and data collection are accurate.

The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members. You will remotely diagnose issues and communicate with panelists via multiple channels to ensure optimum performance.

Qualifications

• SPM/STPM/ Diploma or certificate in Engineering, Electronics, IT, AV Technology or related field.
• 0–2 years of relevant experience.
• Must be able to communicate in basic Malay and English.
• Valid driver’s licence and reliable personal transport (car is must) for field visits.
• Willingness to travel within and outside the assigned region. (All region - North, South, East and Central)
• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
• Ability to install, maintain, and troubleshoot hardware, cabling, power, and data-transmission issues.
• Proficiency with MS Excel, Google Sheets, mobile apps, and Nielsen service software.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Skills

Basic Malay and English communication

Willingness to travel

Problem-solving

Education

SPM / STPM / Diploma or certificate in Engineering or Electronics, IT, AV Technology or related field

Tools

MS Excel

Nielsen service software

Job description

Nielsen is seeking a Field Technician to install, maintain, troubleshoot and support Nielsen measurement equipment at panel households, ensuring configuration and data collection are accurate.

The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members. You will remotely diagnose issues and communicate with panelists via multiple channels to ensure optimum performance.