Field Technician I (Technical Support)

Nielsen Holdings Plc; Petaling Jaya; On-site; MYR 29,000 - 35,000; Full time

Job summary

Nielsen Malaysia is seeking a Field Technician to install, maintain, troubleshoot and support Nielsen measurement equipment at assigned panel households, ensuring correct configuration and data transmission. The role involves regular travel within the territory and direct interaction with Nielsen panel members.

Responsibilities include remote diagnosis, issue resolution, and effective communication with panelists via phone, email, text, video, and chat to protect data integrity and ensure

Qualifications

• Minimum education in engineering, electronics, IT or related field.
• 0-2 years of relevant experience.
• Must communicate in basic Malay and English.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Education

SPM/STPM/ Diploma

Engineering or Electronics/ IT/ AV Technology

Tools

MS Excel

Google Sheets

Nielsen service software

Job description

• Compensation: MYR 29,200 - MYR 35,000 - yearly

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Field Technician is responsible for installing, maintaining, troubleshooting and supporting Nielsen measurement equipment at assigned panel households. The role ensures that equipment is correctly configured, operational and able to collect and transmit accurate audience data.

The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected
• participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Qualifications

• Minimum SPM, STPM, Diploma, and certificate in Engineering or Electronics, IT, AV Technology, or a related field.
• 0-2 years of relevant experience.
• Must be able to communicate in basic Malay and English.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Willingness to travel within and outside the assigned region. (All region - North, South, East and Central)
• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
• Ability to install, maintain, and troubleshoot hardware, cabling, power, and data-transmission issues.
• Proficiency with MS Excel, Google Sheets, mobile apps, and Nielsen service software.