Field Technician I: Install, Troubleshoot & Travel

Nielsen Holdings Plc; Petaling Jaya; On-site; MYR 29,000 - 35,000; Full time

Job summary

Nielsen Malaysia is seeking a Field Technician to install, maintain, troubleshoot and support Nielsen measurement equipment at assigned panel households, ensuring correct configuration and data transmission. The role involves regular travel within the territory and direct interaction with Nielsen panel members.

Responsibilities include remote diagnosis, issue resolution, and effective communication with panelists via phone, email, text, video, and chat to protect data integrity and ensure

Qualifications

• Minimum education in engineering, electronics, IT or related field.
• 0-2 years of relevant experience.
• Must communicate in basic Malay and English.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Education

SPM/STPM/ Diploma

Engineering or Electronics/ IT/ AV Technology

Tools

MS Excel

Google Sheets

Nielsen service software

Job description

Nielsen Malaysia is seeking a Field Technician to install, maintain, troubleshoot and support Nielsen measurement equipment at assigned panel households, ensuring correct configuration and data transmission. The role involves regular travel within the territory and direct interaction with Nielsen panel members.

Responsibilities include remote diagnosis, issue resolution, and effective communication with panelists via phone, email, text, video, and chat to protect data integrity and ensure