Field Technician I - Technical Support & Installations

Nielsen; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Job summary

Nielsen Malaysia is seeking a Field Technician to install, maintain and troubleshoot measurement equipment at panel households across the region. The role requires travel within the assigned territory and direct interaction with Nielsen panel members.

You will remotely diagnose hardware and network issues, ensure accurate data collection, and coach panelists on procedures to protect sample integrity. A Diploma or equivalent in Engineering/ Electronics with 0–2 years' experience is preferred.

Qualifications

• Minimum SPM, STPM, Diploma, and certificate in Engineering or Electronics, IT, AV Technology, or a related field.
• 0–2 years of relevant experience.
• Must be able to communicate in basic Malay and English.
• Valid driver's licence and reliable personal transport (car is must) for field visits.
• Willingness to travel within and outside the assigned region. (All region - North, South, East and Central)
• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
• Ability to install, maintain, and troubleshoot hardware, cabling, power, and data-transmission issues.
• Proficiency with MS Excel, Google Sheets, mobile apps, and Nielsen service software.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Skills

Malay

English

Education

SPM/STPM/ Diploma/ Certificate in Engineering or Electronics, IT, AV Technology or related field

Tools

MS Excel

Google Sheets

Mobile apps

Nielsen service software

Job description

Nielsen Malaysia is seeking a Field Technician to install, maintain and troubleshoot measurement equipment at panel households across the region. The role requires travel within the assigned territory and direct interaction with Nielsen panel members.

You will remotely diagnose hardware and network issues, ensure accurate data collection, and coach panelists on procedures to protect sample integrity. A Diploma or equivalent in Engineering/ Electronics with 0–2 years' experience is preferred.