Field Technician I – Install, Troubleshoot & Support Equipment

Thenielsencompany; Petaling Jaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

Nielsen seeks a Field Technician to install, maintain, troubleshoot, and support measurement equipment at panel households across the region. You will travel regularly and interact directly with panel members to ensure accurate data collection and transmission.

The role requires a diploma or certificate in engineering/electronics/IT, 0–2 years of experience, and bilingual Malay/English communication. A valid driver's license and willingness to travel are essential.

Qualifications

• Minimum SPM, STPM, Diploma, or certificate in Engineering or Electronics, IT, AV Technology, or related field.
• 0–2 years of relevant experience.
• Basic Malay and English communication skills.
• Valid driver's license and personal transport for field visits.
• Willingness to travel within and outside the region.
• Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
• Ability to install, maintain, and troubleshoot hardware, cabling, power, and data transmission.

Responsibilities

• Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
• Investigates and resolves Nielsen proprietary system-generated household performance issues.
• Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
• Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
• Educates and coaches Panel members on operation, security procedures, and expected participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
• Uses persuasion skills to maintain the cooperation of Panel members.
• Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Skills

Bilingual Malay/English

Driver's license

Field installation

Hardware troubleshooting

Networking basics

Education

Diploma or certificate in Engineering / Electronics / IT / AV Technology

Tools

MS Excel

Google Sheets

Nielsen service software

Job description

Nielsen seeks a Field Technician to install, maintain, troubleshoot, and support measurement equipment at panel households across the region. You will travel regularly and interact directly with panel members to ensure accurate data collection and transmission.

The role requires a diploma or certificate in engineering/electronics/IT, 0–2 years of experience, and bilingual Malay/English communication. A valid driver's license and willingness to travel are essential.