Field Service VII, AC Power

Vertiv Group Corporation; Petaling Jaya; On-site; MYR 54,000 - 80,000; Full time

Job summary

Vertiv Group Corporation in Malaysia is seeking a UPS Engineer to handle startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. You will build rapport with customers, sales staff, distributors, and the service direction team to ensure aligned service delivery.

Daily customer-site travel is required; after-hours and weekend shifts may be needed. A clean driving license and strong communication skills are essential to maintain excellent

Qualifications

• Electrical/Electronic Engineering or equivalent.
• Experience with UPS or power electronics is preferred.
• Strong communication and customer service skills required.

Responsibilities

• Coordinate and run assigned projects/PM to deliver high-quality service on time and within budget.
• Maintain accuracy of the customer listing by reporting issues.
• Assist in achieving a minimum 90% planned maintenance completion rate.

Skills

Electrical/Electronic Eng

Field service experience

Customer service

Communication skills

Time management

Driving license

After-hours

Travel readiness

MS Office

Education

Electrical/Electronic Engineering degree

Tools

MS Office

Job description

Brief Job Description:

UPS Engineer:

• An exciting opportunity to become fully trained and qualified on Vertiv UPS Systems. You will be primarily responsible for startups, maintenance, and emergency repairs for UPS, battery, power distribution, and site monitoring equipment. Your secondary responsibility will be to establish, promote and maintain excellent rapport with all customers, salesmen, distributors, and others within the area, while maintaining active and open dialogue with the service direction team.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Coordinate and run assigned projects/PM, ensuring they run smoothly and ensure the highest quality service is delivered on time and within budget.
• Maintain the accuracy of the customer listing by reporting any issues.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.

Qualifications:

Required/ Minimum Qualifications:

• Electrical/Electronic Engineering or equivalent.
• Experience of working in a technical service or test environment of Electrical/Electronic equipment essential UPS preferred or associated industries i.e. Power Electronics.

Additional / Preferred Qualifications:

• Computer Literate (All office associated programs such as, word, excel, outlook).
• Previous field service experience essential.
• Excellent customer service skills.
• Strong communication skills.
• Self-starter, ability to plan, organize and manage time effectively with an ability to work under pressure.
• Clean, Valid driving license.
• There will be after hours (post 17:00) and weekend shift requirements, sometimes at short notice.
• Daily travel to and from customer sites.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 25%