Field Service Manager

TT Vision Technologies Sdn Bhd; Bayan Lepas; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Miscellaneous allowance

Dental

Sports (e.g. Gym)

Parking

Insurance coverage

Bonus

Company events

Vision

Medical Education Support

Job summary

TT VISION is a technology-driven company in Penang specializing in automated machine vision solutions. We are seeking an experienced service management professional to lead and optimize service operations, drive team performance, and ensure high customer satisfaction.

The role requires 7+ years of experience in service management, strong leadership, analytical thinking, and excellent communication to coordinate across departments and external partners.

Qualifications

• Experience leading service teams.
• Strong communication and stakeholder management.
• Analytical thinking and problem solving.
• Knowledge of machine vision systems or related tech.

Responsibilities

• Lead and manage the service team, including hiring, training, and performance.
• Address customer inquiries and complaints, ensuring timely resolutions.
• Oversee service quality and implement processes to maintain high standards.
• Manage day-to-day operations, scheduling and coordination of activities.
• Prepare and manage budgets, monitor expenses and ensure cost-effective operations.
• Develop and implement service strategies to improve efficiency and customer satisfaction.
• Analyze service metrics and KPIs to assess performance and identify improvements.
• Ensure adherence to company policies, regulations, and safety standards.
• Act as liaison between service and other departments and external parties.

Skills

Leadership and Management

Effective Communication

Technical Problem Solving

Customer Service

Machine Vision Knowledge

Organizational Skills

Analytical Thinking

Interpersonal Skills

Job description

A service management role requiring 7 years and above experience, responsible for leading and managing service operations, team performance, and customer satisfaction.

Key responsibilities

• Leading and managing the service team, including hiring, training, and performance
• Addressing customer inquiries and complaints, ensuring their issues are resolved in a timely and satisfactory manner
• Overseeing the quality of service provided, implementing processes to maintain high standards
• Managing day-to-day operations, including scheduling and coordinating service activities
• Preparing and managing budgets, monitoring expenses, and ensuring cost-effective operations
• Developing and implementing service strategies to improve efficiency and customer satisfaction
• Analyzing service metrics and KPI to assess performance and identify areas for improvement
• Ensuring the team adheres to company policies, industry regulations, and safety standards
• Acting as a liaison between the service department and other departments within the company, as well as external parties

About you

• Leadership and Management
• Effective Communication
• Technical Problem Solving
• Customer Service
• Machine Vision Knowledge
• Organizational Skills
• Analytical Thinking
• Interpersonal Skills

Information Technology Services 101-1,000 employees

TT VISION is a technology driven company specializing in the development of automated machine vision solutions. We offer one of the most cost effective PC-based vision systems through innovative solutions developed in-house. The high speed, high accuracy and highly repeatable system is the result of years of research of refinement from field tests. Today, our vision systems are installed worldwide in multi-national facilities from USA, China, Philippines, Costa Rica and Malaysia.

TT VISION is a technology driven company specializing in the development of automated machine vision solutions. We offer one of the most cost effective PC-based vision systems through innovative solutions developed in-house. The high speed, high accuracy and highly repeatable system is the result of years of research of refinement from field tests. Today, our vision systems are installed worldwide in multi-national facilities from USA, China, Philippines, Costa Rica and Malaysia.

Perks and benefits

• Miscellaneous allowance
• Dental
• Sports (e.g. Gym)
• Parking
• Insurance coverage
• Bonus
• Company events
• Vision
• Medical Education Support

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