Field Service Leader - Operations & Customer Satisfaction

TT VISION TECHNOLOGIES; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

TT VISION TECHNOLOGIES in Malaysia is seeking an experienced service management professional with 7+ years in leading service operations. The role focuses on team performance, customer satisfaction, and cost-conscious, high-quality service delivery.

The candidate will oversee budgeting, scheduling, process improvements, and cross-functional collaboration to ensure service excellence and regulatory compliance.

Qualifications

• 7+ years of service management experience.
• Proven leadership of service teams and frontline staff.
• Strong focus on customer satisfaction and service quality.
• Experience with budgeting and cost control.
• Ability to drive process improvements and operational efficiency.

Responsibilities

• Lead and manage the service team, including hiring, training, and performance.
• Address customer inquiries and complaints, resolving issues promptly and satisfactorily.
• Oversee service quality and implement processes to maintain high standards.
• Manage day-to-day operations, scheduling, and coordination of service activities.
• Prepare and manage budgets, monitor expenses, and ensure cost-effective operations.
• Develop and implement service strategies to improve efficiency and customer satisfaction.
• Analyze service metrics and KPIs to assess performance and identify improvements.
• Ensure compliance with company policies, regulations, and safety standards.
• Act as liaison between service and other departments and external parties.

Skills

Service management

Team leadership

Customer satisfaction

Budgeting

Process improvement

KPI analysis

Stakeholder communication

Job description

TT VISION TECHNOLOGIES in Malaysia is seeking an experienced service management professional with 7+ years in leading service operations. The role focuses on team performance, customer satisfaction, and cost-conscious, high-quality service delivery.

The candidate will oversee budgeting, scheduling, process improvements, and cross-functional collaboration to ensure service excellence and regulatory compliance.