Field Service Engineer - Technical Sales & Support

AUTOMEI TECHNOLOGY MALAYSIA SDN. BHD.; Penang; On-site; MYR 54,000 - 78,000; Full time

Job summary

AUTOMEI Technology Malaysia Sdn. Bhd.

in Penang seeks a Technical Support Engineer to assist the business unit in surpassing sales targets through pre- and post-sales technical support, including product configuration proposals, demonstrations, POC work, and hands-on testing of test-and-measurement equipment. You will participate in the full sales cycle from qualification to closure, advise on sales strategy, address customer inquiries, and ensure satisfaction by resolving technical issues and

Qualifications

• Diploma or degree in electronics, electrical, or mechanical engineering.
• At least 2 years in a technical support role; entry levels welcomed.
• Willing to travel locally and overseas occasionally.
• Good command of English; Mandarin an advantage.

Responsibilities

• Assist sales unit to exceed targets through technical support and demonstrations.
• Provide technical advice to sales team and identify differentiators.
• Handle customer inquiries and propose suitable solutions.
• Resolve technical issues and continuously improve support services.

Skills

Technical support

Product configuration

Demonstration

POC/Proof of Concept

Sales support

Customer service

Travel readiness

English proficiency

Driver's license

Education

Diploma/degree in electronics/electrical/mechanical engineering

Tools

FCT

ICT

PLC

Job description

AUTOMEI Technology Malaysia Sdn. Bhd.

in Penang seeks a Technical Support Engineer to assist the business unit in surpassing sales targets through pre- and post-sales technical support, including product configuration proposals, demonstrations, POC work, and hands-on testing of test-and-measurement equipment. You will participate in the full sales cycle from qualification to closure, advise on sales strategy, address customer inquiries, and ensure satisfaction by resolving technical issues and