Field Service Engineer - Smart Solutions (On-Site & 24/7)

Vertiv Group; Johor; On-site; MYR 60,000 - 120,000; Full time

Job summary

Vertiv Malaysia seeks a Smart Solution Field Service Engineer to join our on-site team. You will install, commission, test and maintain modular data centers and critical IT infrastructure, delivering hands-on technical support to customers across Johor and nearby regions.

Ideal candidates have a bachelor’s or diploma in Electrical/Electronic/Mechanical engineering and 3+ years in field service, with strong knowledge of UPS, cooling and power systems.

Qualifications

• Bachelor's degree or diploma in Electrical, Electronic, or Mechanical Engineering.
• 3+ years in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Willingness to travel and work on-site at customer locations.

Responsibilities

• Installation, configuration, and commissioning of Smart Solutions equipment.
• Provide on-site and remote technical assistance to customers.
• Diagnose and resolve hardware/software issues and perform root cause analysis.
• Conduct routine inspections and maintenance for system reliability.
• Educate customers on best practices and optimize power/cooling efficiency.
• Maintain detailed service reports and participate in 24/7 on-call support.

Skills

Electrical engineering

Field service

UPS systems

Power & cooling

Education

Electrical, Electronic or Mechanical Eng

Tools

DCIM software

Firmware updates

Job description

Vertiv Malaysia seeks a Smart Solution Field Service Engineer to join our on-site team. You will install, commission, test and maintain modular data centers and critical IT infrastructure, delivering hands-on technical support to customers across Johor and nearby regions.

Ideal candidates have a bachelor’s or diploma in Electrical/Electronic/Mechanical engineering and 3+ years in field service, with strong knowledge of UPS, cooling and power systems.