Field Service Engineer-Kota Tinggi

Field Service Engineer-Kota Tinggi, WTS, CDI; Pengerang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Veolia is recruiting a Field Service Representative to perform on-site service at customer locations in Malaysia, focusing on water analysis, chemical injection system maintenance, and troubleshooting. The role emphasizes learning and developing technical knowledge, building customer rapport, and contributing to regional growth.

The candidate should have a chemical engineering background and strong communication skills in English and Bahasa Malaysia.

Qualifications

• Bachelor's degree from an accredited university or college in chemical engineering or applied chemistry.
• 5+ years of experience in cooling, boiler, and wastewater treatment applications within water treatment industries, petrochemical plants, or oil & gas related industries.
• Strong English and Bahasa Malaysia written and verbal communication skills.
• Own transport (car), valid driver's license, and acceptable motor vehicle record.

Responsibilities

• To ensure a good Veolia Water Tech reputation at the customer level.
• To service assigned accounts at the prescribed frequency, including water analysis and chemical injection system maintenance.
• Provide troubleshooting support and other field-related services.
• Maintain high standards of service and customer satisfaction to avoid complaints.
• Interface with key customers to meet Veolia objectives and respond to inquiries about orders and amendments.
• Support commercial team in sales activities.
• Develop product and system knowledge and ensure preventive troubleshooting.

Skills

English

Bahasa Malaysia

Education

Bachelor's degree in chemical engineering or applied chemistry

Job description

Company Description

About Veolia

Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Job Description

Job Description

The Field Service Representative is responsible for service function at the customers site, assigned to him / her, under the direction of the Area / Account Manager. Responsibility include conducting routine water analysis, ensuring chemicals injection system in good condition, provide troubleshooting at customers site and other field related services assigned to him / her. This individual is responsible for his / her participation in the field-training program, including acquiring all assigned technical, application knowledge and guide the entry level FSR/ field technician. He / she is responsible for developing customer rapport and goodwill, for learning and understanding the customers’ operations, and contribute to the area growth.

Job Responsibilities

• To ensure a good Veolia Water Tech reputation at the customer level.
• To ensure that all assigned accounts are serviced at the prescribed frequency. Services
  work includes conducting water analysis, ensuring chemical injection systems are in good
  conditions, providing troubleshooting support and other field-related services assigned to
  the field representative.
• To maintain a high standard of service and customer satisfaction so that no customer
  complaints originate because of poor quality service.
• Interface primarily with assigned key customers for all matters concerning Veolia products
  and services and total support. Ensuring that both customer and Veolia objectives are met.
• Respond to all customer inquires in a timely manner on the processing of customer orders,
  acknowledgements, Purchase Order amendments, and alteration notification.
• To support commercial team in sales activities
• To develop product application knowledge and system knowledge. To ensure that
  preventive troubleshooting is adequately performed in all accounts and that only technically
  correct recommendations are made to clients.
• To acquire necessary communication and organizational skills. To maintain effective
  communication with the Area or Account Manager so that they are continually aware of all
  personal, business and training requirements.
• To maintain all chemical inventories up to date so that product outage does not occur at
  customer sites.

Qualifications

Qualifications Desired:

• Bachelor's degree from an accredited university or college in chemical engineering or
  applied chemistry.
• At least 5 years of working experience in cooling, boiler, and wastewater treatment
  applications (including RO membrane monitoring and chemical application) in water
  treatment industries, petrochemical plants, or oil & gas related industries.
• Strong English and Bahasa Malaysia written and verbal communication skills.
• Possess own transport (car), a valid driver's license, and an acceptable motor vehicle
  record.

Additional Information

• Ability to develop relationships at all levels of customer organization
• Ability to prioritize multi-faceted, fast paced job tasks
• Ability to navigate through a global and regional matrix structure
• Ability to external focus and market intelligence studyRegional customer base and market experience
• Good account management, finance knowledge and commercial skills are preferred
• IT savvy capability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.