Field Service Engineer (Bintulu)

Veolia; Sarawak; On-site; MYR 60,000 - 90,000; Full time

Job summary

Veolia Water Technologies in Malaysia seeks a field service engineer to service petrochemical and municipal accounts. You will conduct water analysis, ensure chemical systems are in good condition, and provide troubleshooting support at customer sites.

The role requires 3–5 years in water treatment, a chemical engineering or applied chemistry degree, and a valid driver's license. Based in Bintulu with travel to assigned accounts.

Qualifications

• Bachelor's degree in chemical engineering or applied chemistry.
• Water treatment experience is advantageous.
• 3–5 years in water treatment, especially petrochemical or oil & gas.

Responsibilities

• Maintain Veolia Water Tech reputation at customer level.
• Service assigned accounts at prescribed frequency with water analysis, chemical injection checks, troubleshooting and field tasks.
• Maintain high service standards to minimize customer complaints.
• Interface with key customers to meet Veolia and customer objectives.
• Respond to customer inquiries about orders, acknowledgements, PO amendments and change notices.
• Support commercial team in sales activities.
• Develop product and system knowledge for preventive troubleshooting and accurate client recommendations.
• Communicate with Area/Account Manager about personal, business and training needs.
• Maintain chemical inventories to prevent outages at customer sites.

Skills

Water analysis

Troubleshooting

Field service

Communication

Education

Chemical engineering degree

Job description

Company Description

We design, supply and operate a range of water systems, from Oil & Gas applications to municipal water, to microelectronics ultrapure water and heavy industrial wastewater treatment. Our portfolio of technologies includes solids-contact clarification, membrane & media filtration, electrolysis, digestion, evaporation, ozone/UV disinfection and more. Our portfolio also includes chemicals & monitoring solutions, start-up & operation, membrane & ion exchange products, and custom engineered equipment.

Job Description

• To ensure a good Veolia Water Tech reputation at the customer level.
• To ensure that all assigned accounts are serviced at the prescribed frequency. Services
  work includes conducting water analysis, ensuring chemical injection systems are in good
  conditions, providing troubleshooting support and other field-related services assigned to
  the field representative.
• To maintain a high standard of service and customer satisfaction so that no customer
  complaints originate because of poor quality service.
• Interface primarily with assigned key customers for all matters concerning Veolia products
  and services and total support. Ensuring that both customer and Veolia objectives are met.
• Respond to all customer inquires in a timely manner on the processing of customer orders,
  acknowledgements, Purchase Order amendments, and alteration notification.
• To support commercial team in sales activities
• To develop product application knowledge and system knowledge. To ensure that
  preventive troubleshooting is adequately performed in all accounts and that only technically
  correct recommendations are made to clients.
• To acquire necessary communication and organizational skills. To maintain effective
  communication with the Area or Account Manager so that they are continually aware of all
  personal, business and training requirements.
• To maintain all chemical inventories up to date so that product outage does not occur at
  customer sites.

Qualifications

• Bachelor’s degree from an accredited university or college in chemical engineering or applied chemistry. Any water treatment or water chemistry working experience will be an added advantage.
• At least 3 - 5 years of working experience in the water treatment industries especially at petrochemical plant or oil & gas related industry
• Has experience in cooling, boiler, RO membrane and wastewater treatment monitoring and chemical application
• Possess an own transport (car) and a valid driver’s Licenses and acceptable motor vehicle record.
• To be based in Bintulu

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.