Field Service Engineer

Anton Paar TriTec SA; Shah Alam; On-site; MYR 45,000 - 75,000; Full time

Job summary

Anton Paar Malaysia Sdn Bhd is strengthening its service team and seeking a highly motivated Field Service Engineer to provide on-site service across all product lines. You will perform preventive maintenance, calibration, installation and customer training.

Key qualifications include a Diploma/Bachelor in Electrical & Electronic or Mechanical Engineering, strong problem-solving skills, and willingness to travel up to 70% for customer sites.

Qualifications

• Good communication skills and strong customer service skills are a must for this position.
• Direct experience in the analytical instruments field is a plus.
• This position requires a highly motivated individual capable of completing tasks with minimum supervision.
• This position requires minimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering.
• The ability to work with electronic schematics, test equipment, and tools for repairs is required.
• Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments.
• Must maintain a valid driver's license and passport.

Responsibilities

• Providing on-site service including preventative maintenance, calibration, installation and customer training across all product lines.
• Providing technical support to customers via on-site, telephone and email.
• Performing on-site troubleshooting, preventive maintenance and repairs.
• Evaluating malfunctioning instruments and preparing estimates for repair costs.
• Performing factory calibrations (ISO 17025, if required).
• Complete CRM Service module logs for Support Tickets and Service Orders.
• Forwarding sales opportunities to Sales Representatives when replacements are needed.
• Attending Anton Paar service trainings for product lines.
• Travel up to 70% of the time.

Skills

Customer service

Troubleshooting

Communication

Electrical schematics

Driver's license

Passport

Education

Diploma in Electrical & Electronic Eng

Bachelor's in Electrical/Mechanical Eng

Job description

Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton Paar GmbH.

We are currently strengthening our service-team and looking for a highly-motivated customer-oriented person, with excellent problem-solving skills.

As Field Service Engineer, you will responsible to provide on-site service including preventative maintenance, calibration, installation and customer training across all our Characterization product lines.

Responsibilities:

• Providing technical support to customers via on-site, telephone and email.
• Performing on-site troubleshooting, preventive maintenance and repairs.
• Evaluating malfunctioning instruments and preparing estimates for the cost of repair.
• Performing factory calibrations (ISO 17025, if required).
• Provide on-site training to the customers
• Completing administrative tasks associated with the CRM Service module as to log all Support Ticket and Service Orders in the CRM Service.
• Forwarding sales opportunities to Sales Representatives when instruments need to be replaced.
• Attending all necessary Anton Paar service trainings for the relevant product lines.
• This position requires up to 70% travelling time.

Your profile:

• Good communication skills and strong customer service skills are a must for this position.
• Direct experience in the analytical instruments field is a plus.
• This position requires a highly motivated individual that is capable of completing assigned tasks with minimum supervision.
• This position requiresminimum Diploma / Bachelor's degree in Electrical & Electronic or Mechanical Engineering or another technical discipline.
• The ability to work with electronic schematics, test equipment’s, and tools for repairs is required.
• Preferred candidates will have at least two to three years’ experience in troubleshooting, repairing and maintaining analytical instruments.
• Must maintain a valid driver's license and passport.

What we offer:

Anton Paar Malaysia offers you a unique and rewarding position within an innovative and growing company. We offer competitive salary and an opportunity for professional growth within the Anton Paar organization.