Application Specialist

Anton Paar TriTec SA; Shah Alam; On-site; MYR 56,000 - 89,000; Full time

Job summary

Anton Paar Malaysia Sdn Bhd invites an Application Specialist based in Selangor to join our technical sales and applications team. You will conduct sample testing, develop measurement methods, and provide application support across Malaysia for analytical instrumentation across rheometry, particle sizing, and related fields.

The role requires chemistry/physics/materials background, 2+ years in technical sales of analytical lab equipment, strong communication, and willingness to travel regionally

Qualifications

• Education in Chemistry, Physics or related fields as listed.
• 2+ years of experience in technical sales of analytical laboratory instrumentation.
• MUST possess a can-do and win mentality.
• Strong communication and interpersonal skills.

Responsibilities

• Conduct sample testing, application measurements and feasibility studies for assigned product lines.
• Develop and optimize measurement methods according to customer requirements.
• Prepare application test reports and provide technical recommendations.
• Provide application and technical support to the sales team throughout the sales process.
• Conduct product demonstrations and proof-of-concept testing.
• Coordinate customer visits and support exhibitions or training as needed.

Skills

Strong communication

Entrepreneurial mindset

Can-do attitude

Self-motivated

Education

BSc or MSc in Chemistry/Physics/Materials/Mechatronics/Electronics/Electrical Engineering

Job description

Anton Paar Malaysia Sdn Bhd, a whole owned subsidiary of the Austrian company Anton

Paar GmbH, is a world leader in the measurement of density, concentration and CO2, material

characterization, microwave assisted digestion/synthesis and in the field of rheometry.

We are looking for a new Application Specialist based in Selangor, who will be responsible

Responsibilities:

Application & Sample Testing

• Conduct sample testing, application measurements and feasibility studies for assigned product lines.
• Develop and optimize measurement methods according to customer requirements.
• Prepare application test reports and provide technical recommendations.
• Creating support tickets for sample testing and troubleshooting.
• Provide application and technical support to the sales team throughout the sales process.
• Conduct product demonstrations and proof-of-concept testing.
• Support technical discussions, customer evaluations and preparation of application-related proposals.
• Identify potential application and cross-selling opportunities.

Product Line Responsibility

• Take primary application responsibility for Rheo, ASC, PC, FTIR and VISCOQC product lines.
• Develop and maintain strong product and application knowledge for assigned product lines.
• Progressively develop competency in additional product lines according to business and organizational needs.

Customer Support

• Conduct and support instrument installation, commissioning and customer training for the assigned product lines.
• Provide first-line technical and application support to customers.
• Performing pharma qualifications on customer site.
• Escalate complex technical or application issues to the Senior Application Specialist when required.
• Maintain application methods, reports and relevant technical documentation.
• Maintaining and supervising the demo database for the assigned region incl. inventory for the demo stock (entering of instruments into the database, creation of loans,
  shipment, checking, scrapping).
• Responsible for the presentation lab, especially for the assigned product lines.
• Support exhibitions, seminars and other customer or marketing activities.

Teamwork & Knowledge Development

• Work closely with the Senior Application Specialist to ensure appropriate application support and technical backup.
• Share application knowledge and best practices with sales and application colleagues.
• Participate in product, application and technical training to continuously develop product competency.

Customer Coverage

• Provide application and technical support to customers and sales teams throughout Malaysia.
• Answering technical customer requirements on the phone and email.
• Coordinate customer visits according to product expertise, customer requirements and business priorities.

Your profile:

• Education in Chemistry, Physics or Material, Mechatronics, Electronics/Electrical Engineering required (BSc or MSc degree)
• At least two (2) years of experience in technical sales of analytical laboratory instrumentation (e.g. rheometry, particle size characterization, X-ray diffraction/ X-ray fluorescence etc.)
• Strong entrepreneurial mind-set, and MUST possess a can-do & win mentality
• Strong communication and interpersonal skills through all media
• Self-motivated, enthusiastic, can do attitude, able to work under own initiative and is not afraid to handle customer’s rejection
• Valid driving license and own a car
• Willingness to travel within the region as well as overseas (i.e. product training)
• Strong analytical problem-solving skills
• Business level in Bahasa Melayu and English

What we offer:

We offer you

• An interesting, reliable and long-term workplace in a Multi-National Company
• An innovative company culture that promotes technical excellence guaranteeing us the position of technological leader in the global market
• A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for active involvement and individual responsibility
• A competitive salary and benefits package

Place of employment:
Temasya Glenmarie, Shah Alam