Field Service Engineer

AIXTRON SE; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

AIXTRON SE, a leading global supplier of MOCVD equipment, seeks a Customer Service professional based in Batu Kawan, Malaysia. The role focuses on installation, commissioning, and on-site technical support for customers worldwide.

You will gather feedback, report progress, and ensure service tasks are completed accurately and safely. Ideal candidates have a bachelor’s degree in electrical or mechanical engineering, 2+ years in equipment service, and strong English communication.

Qualifications

• Perform and supervise installation, checks and commissioning of equipment at customers’ sites.
• Analyze feedback and report to the line manager.
• Follow up service activities and ensure timely execution of tasks.
• Generate reports on job schedules, risks and technical difficulties.
• Communicate and collaborate with customers.
• Maintain AIXTRON image by delivering excellent customer service.
• Strictly follow safety procedures when handling hazardous chemicals.

Responsibilities

• Perform and supervise installation, checks and commissioning of equipment at customers’ sites globally.
• Continuously collect and summarize customers’ feedback, and report to the line manager.
• Follow up of service-related activities and timely execution of service tasks.
• Communicate and collaborate with customers and build a strong relationship.

Skills

English proficiency

Troubleshooting skills

Independent & team work

International travel

Education

Bachelor's degree in Electrical/Mechanical Engineering

Job description

Batu Kawan, Malaysia // Customer Service // With Professional Experience

AIXTRON, world's leading manufacturer of MOCVD equipment (Headquarter: Herzogenrath, Germany). Founded in 1983, AIXTRON SE, a leading provider of deposition equipment to the semiconductor industry, provides customers worldwide with state-of-the-art technology to build advance components for electonic and opto-electronic applications based on compound or organic semidonductor materials. Such components are used in LED applications, display technologies, data storage, data transmission, energy management and conversion, communcaiton, signaling and lighting as well as a range of other leading-edge technologies.

AIXTRON has employees throughout Europe, Japan, Korea, China, Taiwan, and the United States to provide professional services and supports for our customers. For more information about AIXTRON, please visit us at www.aixtron.com .

We are looking forward to your joining in and grow together with AIXTRON!

Your responsibilities:

• Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.
• Continuously collect, analyze and summarize customers’ feedback, and report to the line manager
• Follow up of service-related activities and timely execution of service tasks
• Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.
• Communicate and collaborate appropriately with customers.
• Build up and maintain AIXTRON corporate image by delivering excellence in customer service.
• Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.
• Shift duty might be required upon customer request.
• 90% International travel is required to serve customers in Europe, USA and other countries.
• Bachelor’s degree, majoring in electrical, mechanical engineering or related field is preferred
• 2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry
• Experience in technical customer service of AIXTRON MOCVD systems is preferred
• Working experience in European companies is preferred
• Excellent in oral and written English
• Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems
• Able to work independently and in a team
• Able to accept international travel and long-term work in other countries.