Field Service Engineer

AIXTRON MALAYSIA SDN BHD; Kulim; On-site; MYR 36,000 - 60,000; Full time

Job summary

AIXTRON MALAYSIA SDN BHD is seeking a field service engineer to perform installation, commissioning and on-site system checks at customer sites worldwide. You will gather feedback, report risks to the line manager, and ensure timely completion of service tasks.

Responsibilities include collaborating with customers, maintaining safety protocols for hazardous materials, and supporting cross-functional teams to drive product improvements.

Qualifications

• Bachelor’s degree in Electrical/Mechanical Engineering or related field preferred.
• 2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry.
• Experience in technical customer service of AIXTRON MOCVD systems preferred.
• Working experience in European companies is preferred.
• Excellent in oral and written English.
• Strong troubleshooting skills across mechanical, electrical, vacuum, gas and software control systems.

Responsibilities

• Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.
• Continuously collect, analyze and summarize customers’ feedback, and report to the line manager.
• Follow up of service-related activities and timely execution of service tasks.
• Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.
• Communicate and collaborate appropriately with customers.
• Build up and maintain AIXTRON corporate image by delivering excellence in customer service.
• Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.
• Shift duty might be required upon customer request.
• >90% International travel is required to serve customers in Europe, USA and other countries. Continuous travel for 8 weeks as it is standard to our global customers.
• Collaborate cross-functionally with engineering and production teams to provide in-depth feedback on current and prototype systems and components, driving product improvements, improved testing and validation processes and ongoing innovation.
• Support equipment assembly, testing and final system validation at AIXTRON facilities, ensuring all systems meet performance standards ahead of customer acceptance evaluations.

Skills

Customer service

Technical support

Troubleshooting

Teamwork

English fluency

Education

Bachelor’s degree in Electrical/Mechanical Engineering

Tools

MOCVD systems

Job description

Perform and supervise installation, technical system checks and commissioning of equipment at customers’ sites globally.

Continuously collect, analyze and summarize customers’ feedback, and report to the line manager

Follow up of service-related activities and timely execution of service tasks

Generate reports in a timely and transparent manner, especially with issues concerning job schedule, potential risks, technical difficulties, etc.

Communicate and collaborate appropriately with customers.

Build up and maintain AIXTRON corporate image by delivering excellence in customer service.

Ensure the proper function of tools and safety equipment, strictly following safety procedure to handle hazardous chemicals.

Shift duty might be required upon customer request.

>90% International travel is required to serve customers in Europe, USA and other countries. Continuous travel for 8 weeks as it is standard to our global customers.

Collaborate cross-functionally with engineering and production teams to provide in-depth feedback on current and prototype systems and components, driving product improvements, improved testing and validation processes and ongoing innovation.

Support equipment assembly, testing and final system validation at AIXTRON facilities, ensuring all systems meet performance standards ahead of customer acceptance evaluations.

Qualifications:

Bachelor’s degree, majoring in electrical, mechanical engineering or related field is preferred

2 years’ experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD-industry

Experience in technical customer service of AIXTRON MOCVD systems is preferred

Working experience in European companies is preferred

Excellent in oral and written English

Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems

Able to work independently and in a team

Able to accept international travel and long-term work in other countries.