Field RMA Engineer - UPS, PDUs & Batteries

Eaton Group; Subang Jaya; On-site; MYR 42,000 - 78,000; Full time

Job summary

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

Eaton is looking for an experienced RMA lead to manage end-to-end return processes, coordinate with ASP and factory teams for repairs, and ensure quality before deployment.

Qualifications

• Degree in Electrical, Electronics, Mechatronics or related field.
• 1–3 years of experience with UPS, batteries, and PDUs.
• Ability to read electrical/electronics diagrams.
• Good English written and verbal communication.
• Safety-focused with proactive attitude.
• Independent and team-oriented.
• Willingness to learn and adapt.

Responsibilities

• Lead RMA operations for UPS, PDUs and batteries.
• Manage end-to-end RMA processes from receipt to dispatch.
• Coordinate with ASP and factory for repairs.
• Ensure repaired units pass functional tests and QA.
• Maintain RMA documentation and RCA reports.
• Monitor turnaround times and spare parts inventory.
• Provide technical support to customers and distributors.
• Adhere to safety and QM requirements.

Skills

Electrical engineering

Troubleshooting

Safety awareness

Documentation

Teamwork

Education

Electrical/Electronics/Mechatronics degree

Tools

Multimeters

Clamp meters

Scope meters

Insulation meters

Resistance meters

Job description

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.

Eaton is looking for an experienced RMA lead to manage end-to-end return processes, coordinate with ASP and factory teams for repairs, and ensure quality before deployment.