Field Operation - Protege Programme

Private Advertiser; Sibu; On-site; MYR 42,000 - 66,000; Full time

Job summary

Private Advertiser is seeking a Field Operation professional to drive on-site telecom deployment and maintenance, coordinating with technical teams and contractors to uphold high quality and safety standards.

You will monitor trouble tickets, maintain the NMS for continuous operation, and ensure maintenance tasks meet SLA timelines while contributing to operational reports and metrics.

Qualifications

• Good communication and interpersonal skills, with the ability to work independently under minimal supervision.
• Able to perform effectively in a fast-paced and high-pressure environment.
• A team player with a positive attitude and strong sense of responsibility.
• Knowledge of fibre-optic cable systems and telecommunications networks is an advantage.

Responsibilities

• Maintain effective communication and coordination with internal teams and contractors to ensure smooth operational activities.
• Monitor and ensure all trouble tickets (TT) are updated with complete information and closed within the required timeframe.
• Monitor and maintain the Network Management System (NMS) to ensure continuous operation and prompt clearance of alarms.
• Coordinate and ensure network maintenance activities are completed within the agreed Service Level Agreement (SLA).
• Ensure preventive maintenance activities are carried out according to the scheduled maintenance plan.
• Assist in the preparation of operational reports, performance metrics, and management review documentation.

Skills

Communication skills

Team player

Ability to work under pressure

Knowledge of fibre-optic networks

Tools

MS Office

Job description

As a Field Operation professional, you will play a crucial role in ensuring the smooth, efficient deployment and maintenance of telecommunications infrastructure. You will be the backbone of field operations, managing on-site activities, coordinating with technical teams, and ensuring all field work meets high standards of quality and safety.

Key responsibilities

Maintain effective communication and coordination with internal teams and contractors to ensure smooth operational activities

Monitor and ensure all trouble tickets (TT) are updated with complete information and closed within the required timeframe

Monitor and maintain the Network Management System (NMS) to ensure continuous operation and prompt clearance of alarms

Coordinate and ensure network maintenance activities are completed within the agreed Service Level Agreement (SLA)

Ensure preventive maintenance activities are carried out according to the scheduled maintenance plan

Assist in the preparation of operational reports, performance metrics, and management review documentation

About you

Good communication and interpersonal skills, with the ability to work independently under minimal supervision

Able to perform effectively in a fast-paced and high-pressure environment

A team player with a positive attitude and strong sense of responsibility

Knowledge of fibre-optic cable systems and telecommunications networks is an advantage

Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint

Willing and able to work on a shift basis

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Field Operational Staff?
• Which of the following types of qualifications do you have?

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