Field Maintenance Technician & Customer Solutions

Scania Malaysia; Kulai; On-site; MYR 40,000 - 70,000; Full time

Job summary

Scania Malaysia is seeking a technically skilled Field Service Technician to install, maintain, and repair equipment for customers across Johor. You will build strong relationships with customers and sales staff, delivering product knowledge and answering basic queries on-site or at customer locations.

The role emphasizes following safety procedures, scheduling tasks, and applying formal training to develop your technical capabilities while supporting ongoing customer satisfaction and service

Responsibilities

• Use a predefined script to demonstrate the most basic features/attributes of the product/service.
• Provide basic product/service information and respond to basic customer questions about the product/service.
• Carry out simple installation tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
• Carry out simple maintenance and repair tasks, following detailed instructions and working under close supervision to complete the allocated tasks.
• Respond to basic customer issues, such as returns, and escalated issues appropriately.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Make calls (by telephone or in person) to allocated existing customers to establish contact and build rapport.
• Interview the customer, using a simple standard sales script, to clarify the customer's requirements.
• Organize own work schedule each day in line with changing priorities.
• Follow a range of mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the well-being of self and others.
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Job description

Scania Malaysia is seeking a technically skilled Field Service Technician to install, maintain, and repair equipment for customers across Johor. You will build strong relationships with customers and sales staff, delivering product knowledge and answering basic queries on-site or at customer locations.

The role emphasizes following safety procedures, scheduling tasks, and applying formal training to develop your technical capabilities while supporting ongoing customer satisfaction and service