Field Service Technician & Customer Solutions

Scania Nederland B.V.; Kuala Lumpur; On-site; MYR 58,000 - 76,000; Full time

Job summary

Scania Nederland B.V. is seeking a technical field-service professional who installs, maintains, and repairs products at customer sites.

You will leverage specialized knowledge to support customers and coordinate with sales staff, fostering long-term relationships and ensuring high-quality service across multiple product markets. The role requires relevant experience and completion of technical product training, with an emphasis on strong product knowledge, communication, and adherence to safety

Qualifications

• Typically requires relevant experience and completion of technical product training.
• Demonstrates high-level product knowledge of the technical lines.
• Strong interpersonal and communication abilities for customer interactions.

Responsibilities

• Product demos using predefined scripts to show core features.
• Provide basic product information and answer customer questions.
• Carry out installation tasks under supervision with detailed instructions.
• Perform simple maintenance and repair tasks as directed.
• Resolve basic customer issues and escalate when needed.
• Follow mandatory procedures for quality and regulatory compliance.
• Engage in customer relationship management and account activity.
• Clarify customer needs using a standard sales script.
• Plan and organize daily work schedule per priorities.
• Adhere to health, safety, and environmental guidelines.
• Develop skills through training and coaching opportunities.

Skills

Technical knowledge

Customer relationship

Communication skills

Sales support

Job description

Scania Nederland B.V. is seeking a technical field-service professional who installs, maintains, and repairs products at customer sites.

You will leverage specialized knowledge to support customers and coordinate with sales staff, fostering long-term relationships and ensuring high-quality service across multiple product markets. The role requires relevant experience and completion of technical product training, with an emphasis on strong product knowledge, communication, and adherence to safety