Field Engineer (Customer Service)

Motorola Solutions Inc; George Town; On-site; MYR 40,000 - 70,000; Full time

Job summary

Motorola Solutions Inc is seeking a fresh graduate to join our Services team as a Customer Service Engineer in Penang, Malaysia. You will provide remote and on-site support for deployed systems, work with our service partners, and help deliver incident response with data-driven improvements.

The role requires a degree in Engineering or related fields, internship or project experience, strong troubleshooting, and excellent communication.

Qualifications

• Degree in Engineering, Computer Science, Information Technology or equivalent.
• Interest in Public Safety and Mission Critical operations, data analytics, automation, cybersecurity, NOC & SOC, customer support, maintenance and lifecycle management.
• Strong troubleshooting knowledge on networks.
• Excellent written and verbal communication, listening, negotiation and presentation skills.
• ITIL awareness and cybersecurity fundamentals.

Responsibilities

• Provide remote and on-site support for deployed systems with service teams and vendors.
• On-site support and out-of-hours work will be required.
• Support incident response and advanced root cause analysis.
• Create value-added services and optimize processes via automation and data analytics.
• Work with customers to resolve issues and advocate for their needs.
• Participate in training to develop core system expertise.

Skills

Degree in Engineering

Data analytics

Automation

Cybersecurity

NOC & SOC

Customer Support

Life Cycle Management

Education

Engineering degree or equivalent

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Given the recent advancement in IT and communications technologies, Public Safety Agencies are demanding Advanced Command & Control Center software solutions built around Cloud Computing, AI and Machine Learning (ML).Motorola Solutions is therefore expanding our Services team and our intention is to develop the graduate engineer into a customer service engineer. We will invest in the required and applicable technology and service management training and certifications during the graduates career with MSI.You will be involved with and support the design and implementation of management, service and maintenance solutions for our customer networks, with goal towards eventually leading and managing this role independently.

Job Description

• You will provide remote and on-site support for our deployed systems, working with our service teams and vendors.
• On-site support and out of hours work will be required.
• Support incident response and advanced root cause analysis
• Create value added services and process optimisation by utilising automation, data analytics and best practices
• Work directly with our customers to resolve issues, be the advocate and voice of the customer
• In addition we will also train and expose the graduate hire to our core systems and devices, in order to develop the relevant expertise with the solutions we provide.

Basic Requirements

• You should ideally graduate or be graduating with a Degree in Engineering, Computer Science, Information Technology or equivalent discipline
• Graduates with internship and/or project experience, strong interest and passion for the following would be preferred: Public Safety and Mission Critical operations, Data analytics, Automation, Cybersecurity, NOC & SOC, Customer Support, Maintenance and Life Cycle Management
• Strong troubleshooting knowledge on network
• Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
• Excellent written and verbal communication listening, negotiation and presentation skills.
• Problem solving skills
• ITIL awareness
• Cybersecurity
• Fresh graduates are encouraged to apply

Travel Requirements

Under 25%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.