Field Collections & Customer Support Officer

Aeon Credit Service; Johor Bahru; On-site; MYR 25,000 - 36,000; Full time

Job summary

Aeon Credit Service is seeking a motivated individual in Malaysia to follow up with customers on payments, provide product and payment guidance, and maintain high service standards. You will report to Team Leaders and assist customers with various procedures.

Fresh graduates are welcome. Strong communication in English and Bahasa Malaysia, together with a professional demeanor, will help you succeed in a dynamic credit recovery environment.

Qualifications

• Solid communication and negotiation abilities
• Ability to work under pressure
• Fresh graduates welcome and encouraged to apply

Responsibilities

• Follow up with customers regarding their payments.
• Report daily survey results to Team Leaders.
• Assist customers with product knowledge and payment procedures.
• Educate customers to make payments promptly.
• Deliver excellent customer service and maintain professionalism during negotiations.

Skills

Communication skills

Negotiation skills

Bilingual (English & Bahasa Malaysia)

Education

SPM/STPM/Diploma

Job description

Aeon Credit Service is seeking a motivated individual in Malaysia to follow up with customers on payments, provide product and payment guidance, and maintain high service standards. You will report to Team Leaders and assist customers with various procedures.

Fresh graduates are welcome. Strong communication in English and Bahasa Malaysia, together with a professional demeanor, will help you succeed in a dynamic credit recovery environment.