Senior Network Engineer

Airswift; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Airswift seeks an experienced IT Infrastructure professional to support global networks, security, and cloud networking across the group. You will design, implement, and maintain LAN/WAN, Firewalls, SASE, and wireless networks with close vendor collaboration.

You will troubleshoot incidents, manage cloud infrastructure, and contribute to site visits and documented processes while leveraging automation tools to improve operations. Strong certificates and 7+ years in IT are preferred.

Qualifications

• 7+ years in IT industry experience.
• 5 years of implementing and administering complex network and security infrastructure.
• Tertiary Qualification in Information Technology preferred; recognised IT certifications desirable (e.g., Palo Alto, CCNA/CCNP, Azure, AWS).

Responsibilities

• Install, configure, upgrade, and maintain network and security infrastructure including LAN, WAN, Firewalls, SASE, cloud networking, and Wireless networks.
• Design and implement scalable and resilient network solutions to meet business requirements.
• Configuration of IP routing and switching equipment.
• Integration of multi-vendor and multi-technology solutions.
• Troubleshoot and resolve technical issues related to network availability, performance, and effectiveness.
• Manage and maintain cloud computing infrastructure, including cloud-based servers, networking, and related services.
• Deploy and manage wireless networks ensuring optimal coverage, security, and performance.

Skills

Routing protocols

IP networking

Firewalls & security

SD-WAN & VPN

Cloud networking (Azure)

Automation (Ansible, Python, Terraform

Education

Bachelor's degree in IT

CCNA/CCNP or cloud certs (Azure/AWS)

Tools

Palo Alto firewall management

Prisma SASE

Azure Cloud Networking

Meraki

Cisco

Ansible

Job description

Technology – Infrastructure Primary Objective

As part of a specialised team focussed on supporting Global IT Infrastructure that is shared across the whole group, ensuring networks, systems, and platforms are consistently implemented, managed and maintained. The Network team are responsible for ensuring the organisations stores, franchise partners and support office staff connect to applications with solutions that are reliable, secure and cost effective.

Reports to

• Network Engineers
• Infrastructure Engineers
• Cloud Engineers
• Security Engineers
• Enterprise Architects
• Delivery Managers
• Managed Services providers delivering support and other technical services
• Vendors involved with existing and new products and solutions

Qualifications

• Tertiary Qualification in Information Technology (preferred) or equivalent experience.
• Recognised IT professional certifications are desirable, e.g., Palo Alto Networks, CCNA, CCNP, Cloud services - Azure, AWS +, etc.

Experience

• At least 7 years IT industry experience.
• 5 years of experience in implementing and administering complex network and security infrastructure.

Key Responsibilities

• Install, configure, upgrade, and maintain network and security infrastructure including LAN, WAN, Firewalls, SASE, cloud networking, and Wireless networks.
• Design and implement scalable and resilient network solutions to meet business requirements.
• Configuration of IP routing and switching equipment.
• Integration of multi-vendor and multi-technology solutions.
• Troubleshoot and resolve technical issues related to network availability, performance, and effectiveness.
• Manage and maintain cloud computing infrastructure, including cloud-based servers, networking, and related services.
• Deploy and manage wireless networks ensuring optimal coverage, security, and performance.
• Monitor system logs and alerts and proactively identify trends and issues before they occur.
• Utilise automation tools (e.g., Ansible, Python, Terraform) to streamline network configurations and management.
• Work with managed service partner to resolve incidents and service requests in line with established SLAs and procedures.
• Visit sites on a routine basis to perform onsite maintenance and support activities and liaise with site stakeholders to understand technical challenges.
• Maintain up-to-date and accurate documentation of all incidents and service requests in Jira.
• Building working relationships with team members to facilitate a culture of shared knowledge and common processes.
• Participating in an on call roster.
• Actively participate in team meetings.
• Participate in any necessary office functions / meetings.
• Align personal professional goals and objectives with the department.
• Work towards win / win outcomes wherever possible with a view to developing long-term relationships.

Essential Skills

• Strong proficiency in routing protocols (e.g. BGP, OSPF, EIGRP, RIP) theories, and rich practical experience on network design and implementation.
• Extensive knowledge and strong background in IP technologies, Data Communication, LAN, WAN, SD-WAN and VPN services.
• Demonstrable experience on Palo Alto firewalls, Prisma SASE and SD-WAN, Cisco, Meraki and Azure cloud network is preferred.
• Extended knowledge of computer hardware, software, and network troubleshooting.
• Experience working with end user technology and mobility platforms.
• Experience with IT ticketing systems and remote support tools.
• Commitment to safety, quality, and teamwork, with a demonstrated ability to encourage team safety and identify and report hazards.
• Ability to multitask and prioritise effectively.