Facilities Manager

Promatrix DC Solutions Sdn Bhd; Cyberjaya; On-site; MYR 89,000 - 179,000; Full time

Job summary

Promatrix DC Solutions Sdn Bhd is seeking a senior Data Centre Operations Lead to oversee all facilities management and related services. You will drive incident response, maintenance planning, capacity forecasting, and project migrations within a high-availability data centre environment.

The role requires proven leadership, vendor management, and a strong understanding of ISO standards and security requirements to ensure client satisfaction and operational excellence.

Qualifications

• Experience in facilities management within data centres or critical environments.
• Knowledge of vendor management and contract compliance.
• Familiarity with ISO standards and security requirements for data centres.
• Experience with budget planning and cost optimization in operations.
• Proven ability to lead teams and manage incident response and DR drills.

Responsibilities

• Lead the Data Centre operations team and oversee facilities management.
• Coordinate incident response, maintenance schedules and capacity planning.
• Ensure SLAs and KPIs are met for clients.
• Oversee expansion and migration projects in the Data Centre.
• Develop and implement data centre management practices and compliance protocols.
• Supervise security requirements—cyber, physical, and logical.
• Manage vendor and contractor relationships and service levels.
• Lead disaster recovery efforts and scalability initiatives.
• Develop and control the operational budget with forecasts and cost optimizations.
• Drive continuous improvement in procedures and disaster response tactics.
• Ensure sustainability targets and ISO certifications are met.
• Provide leadership and development opportunities to team members.

Skills

Facilities management

Data Centre operations

Vendor management

Budget control

Change management

SOP/MOP/EOP review

Disaster recovery

Security management

Leadership

Education

Bachelor's degree in a relevant field

Job description

Lead the Data Centre operations team, overseeing all facilities management, including all disciplines involved.

• Answering customer questions from technical and operational perspectives.
• Manage daily operations, including incident response management, maintenance schedules, and capacity planning together with the onsite and remote client's operational team.
• Ensure that clients' SLAs and KPI are met in all aspects.
• Oversee and supervise small expansion and migrations projects in the Data Centre.
• Develop and implement comprehensive Data Centre management practices and compliance protocols that ensure high reliability and efficiency, to meet industry standards and compliance requirements.
• Supervise and ensure high level of cyber, physical and logical security requirements are met.
• Oversee vendor and contractor relationships, ensuring that all service agreements and expectations are met or exceeded.
• Lead disaster recovery efforts and Data Centre scalability initiatives.
• Develop and control the operational budget, including forecasts and cost optimizations.
• Implement continuous improvement strategies for operational procedures and disaster response tactics.
• Ensure client's sustainability targets are met, and Data centre, ISO and other certificates are obtained and sustained.
• Provide leadership and development opportunities to team members, fostering a culture of excellence and continuous learning.
• Review and approve of Standard Operating Procedures (SOP), Method of Procedures (MOP) and Emergency Operating Procedures (EOP), Emergency Response Plan (ERP) and Change Management Plan (CMP) for operation functionality
• To conduct Change Management with the customer for all maintenance with the submission of the Change Request in accordance with the customer's SLA
• Presentation of meeting minutes such as and not limited to, Quarterly Business Reviews, Monthly Reports and Analysis reports.
• Approval of Asset Management, Risk Management, Incident Management, Weekly, Monthly, Quarterly, Incident and Analytical Reports
• Review and approval of Method of Statement (MOS), Risk Assessment (RA) and various Permit To Work (PTW)
• Act as POC to the Client's Management and Operations team for Drills (Fire / BCP) and incident/s
• Approval of Asset Management, Risk Management, Incident Management, Weekly, Monthly, Quarterly, Incident and Analytical Reports

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a facilities manager?
• Which of the following types of qualifications do you have?
• Do you have Budget Control experience?
• Have you worked in a role where you were responsible for vendor management?
• Have you worked in a role which requires a sound understanding of ISO Standards?
• How many years of experience do you have in the Data Centre Industry?