F&B SERVICE - HOTEL/RESORT

Meili Resort Hotel Sdn Bhd; Semporna; On-site; MYR 28,000 - 42,000; Full time

Job summary

Meili Resort Hotel Sdn Bhd in Sabah is seeking a Host to warmly welcome guests by name, manage reservations using systems like OpenTable or SevenRooms, and coordinate seating flow with the F&B team. You will escort guests to tables, present menus, and highlight daily specials or promotions.

The role requires a Diploma in Hospitality, at least 2 years in a customer-facing role at a 5-star hotel, and fluency in English and Chinese.

Qualifications

• Diploma in Hospitality is required.
• Minimum of 2 years in a customer-facing role within a 5-star hotel.
• Fluent in English and Chinese; strong grooming standards.

Responsibilities

• Guest Welcoming: greet guests by name with a 5-star demeanor.
• Reservations Management: handle OpenTable/SevenRooms and seating optimization.
• Flow Control: coordinate with F&B to manage guest flow.
• Menu Presentation: escort guests and highlight specials.
• Guest Recognition: maintain a guest database for preferences and celebrations.

Skills

Customer service

Hospitality

Communication

Education

Diploma in Hospitality

Job description

Guest Welcoming: Greeting guests by name (especially VIPs and regulars) with a warm, professional 5-star demeanor.

Reservations Management: Managing the booking system (like OpenTable or SevenRooms), handling phone inquiries, and optimizing seating charts to maximize capacity.

Flow Control: Coordinating with the F&B Supervisor to ensure the kitchen and servers aren't overwhelmed by seating too many guests at once.

Menu Presentation: Escorting guests to their tables, assisting with seating, and presenting menus while highlighting daily specials or promotions.

Guest Recognition: Maintaining a guest database to track preferences, allergies, and special occasions (birthdays/anniversaries).

Qualifications & Experience

Study: A Diploma in Hospitality or related fields.

Experience: Minimum 2 years in a customer-facing role within 5 star hotel.

Language: Fluently in English and Chinese is mandatory.

Grooming: Must adhere to strict 5-star grooming standards (uniform, hair, and posture) as you are the primary visual representative of the restaurant.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Host?
• Do you have customer service experience?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?