F & B Manager - Sky Avenue

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 120,000 - 180,000; Full time

Job summary

Genting Malaysia Berhad is seeking an experienced F&B Operations Manager to oversee daily functions across luxury hotel outlets and ensure profitable, seamless service. You will lead a skilled team, drive SOP adherence, and partner with culinary to optimize menus and costs.

The role demands 5+ years in F&B, including managerial exposure, with strong budgeting, P&L, and cost-control capabilities, plus excellent English and Bahasa Malaysia.

Qualifications

• Diploma/degree in Hospitality Management or related discipline required.
• Minimum 5 years in F&B operations, with 2–3 years in a managerial role.
• Experience in luxury five-star hotel environments preferred.
• Strong knowledge of SOPs, service standards and cost control.
• Excellent English and Bahasa Malaysia; Mandarin/Cantonese a plus.

Responsibilities

• Oversee and manage the daily operation of assigned F&B outlets to ensure smooth, efficient, and profitable operations.
• Develop and implement strategies to meet department targets, revenue goals and service standards.
• Maintain high levels of customer service and guest satisfaction.
• Conduct regular inspections to ensure quality, hygiene, and guest experience.
• Review and improve SOPs, service standards and workflows.
• Ensure compliance with policies, food safety and luxury hotel standards.
• Prepare management reports including P&L, sales and costs; monitor performance.
• Lead, coach and motivate F&B team; identify training needs.
• Collaborate with culinary team on menu planning and pricing.
• Plan manpower and scheduling according to business volume.
• Handle guest complaints professionally and follow up.
• Coordinate with other hotel departments to deliver excellent guest experience.

Skills

F&B Operations

Leadership

Staff Training

Forecasting

Budgeting

P&L Management

Cost Control

SOP Development

Service Standards

Food Safety

Quality Assurance

Customer Service

Analytical Skills

Education

Diploma or Degree in Hospitality Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Oversee and manage the overall operation of assigned F&B outlets to ensure smooth, efficient and profitable daily operations.
• Develop and implement operational strategies and initiatives to achieve the department’s business objectives, revenue targets and service standards.
• Ensure a high level of customer-oriented service is consistently provided to all patrons and guests.
• Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
• Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
• Ensure all F&B operations comply with the company’s policies, procedures, food safety requirements and applicable five-star hotel standards.
• Monitor and ensure the outlets are well-prepared for internal and external quality audits, including Forbes Travel Guide standards and other applicable luxury hospitality standards.
• Lead, supervise, coach and motivate the F&B team to achieve high standards of work performance, productivity and service excellence.
• Identify employees’ training and development needs and provide appropriate coaching, guidance and recommendations for staff progression and career development.
• Conduct regular management meetings, daily briefings and operational reviews with outlet teams to communicate business updates, operational requirements and service expectations.
• Prepare and analyze Profit & Loss (P&L), sales, labour cost, food cost, beverage cost and other management reports to monitor financial and operational performance.
• Take appropriate corrective actions to control operational costs and maximize revenue and profitability.
• Develop and monitor annual budget, sales forecast, manpower planning and operational expenditure in accordance with business requirements.
• Work closely with the culinary team on menu planning, menu design, pricing and product development to enhance revenue generation and guest satisfaction.
• Monitor inventory, purchasing, stock control and wastage to ensure effective cost management.
• Handle and resolve guest complaints and operational issues professionally and promptly, ensuring appropriate follow-up actions are taken.
• Collaborate with other hotel departments to ensure seamless coordination of F&B operations and delivery of an excellent overall guest experience.
• Drive continuous improvement initiatives by reviewing existing practices, identifying operational gaps and implementing more effective work processes.
• Ensure adequate manpower deployment and effective scheduling according to business volume and operational requirements.
• Manage all F&B-related administrative matters, documentation and reports accurately and within the required timeline.
• Perform any other duties and responsibilities as assigned by the management.

Job Requirements

• Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.
• Minimum 5 years of relevant F&B operational experience, with at least 2-3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.
• Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.
• Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.
Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.
• Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.
• Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.
• Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.
• Pleasant personality with excellent interpersonal, communication and customer service skills.
• Strong leadership, decision-making, problem-solving and organizational skills.
• Demonstrated ability to lead, coach and develop a diverse F&B team.
• Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.
• Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.

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