F & B Manager - Sky Avenue

TipTopJob.com Malaysia; Genting Highlands; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking a seasoned F&B Operations Manager to lead daily luxury-hotel dining outlets at Genting Highlands. You will drive profitability, uphold Forbes Travel Guide standards, and mentor a diverse team to deliver exceptional guest experiences.

Applicants should have a Diploma or Degree in Hospitality, 5+ years in F&B operations with 2–3 years in management, and strong cost-control acumen. Fluency in English and Bahasa Malaysia is required; Mandarin/Cantonese is a plus.

Qualifications

• Diploma or Degree in Hospitality Management or related discipline.
• 5 years in F&B operations with 2–3 years in a managerial role.
• Experience in luxury/five-star hotel environments preferred.
• Strong knowledge of SOPs, standards, and cost control.
• Proficient in English and Bahasa Malaysia; Mandarin/Cantonese an advantage.
• Excellent leadership and communication skills.
• Able to analyze financial data and drive improvements.

Responsibilities

• Oversee and manage the overall operation of F&B outlets to ensure smooth, efficient and profitable daily operations.
• Develop and implement operational strategies to achieve department objectives, revenue targets and service standards.
• Ensure a high level of customer-oriented service to all patrons and guests.
• Conduct regular inspections and monitor service quality, hygiene, cleanliness and guest experience.
• Establish and continuously improve SOPs, service standards and workflows.
• Ensure F&B operations comply with policies, food safety requirements and five-star hotel standards.
• Monitor outlets for quality audits including Forbes Travel Guide standards.
• Lead, supervise, coach and motivate the F&B team.
• Identify training and development needs and provide coaching for staff progression.
• Conduct regular management meetings and briefings with outlet teams.
• Prepare and analyze P&L, sales, labour, food cost and other reports.
• Take corrective actions to control costs and maximize revenue.
• Develop annual budget, sales forecast and manpower planning.
• Work with culinary on menu planning, pricing and development.
• Monitor inventory, purchasing and wastage.
• Handle guest complaints professionally.
• Collaborate with other departments to ensure guest experience.
• Drive continuous improvement initiatives and scheduling.
• Manage administrative matters and reports.

Skills

F&B Operations

Budgeting

P&L Management

Menu Planning

Leadership

Quality Assurance

Education

Diploma or Degree in Hospitality

Five-Star Hotel Experience

Tools

POS Systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Oversee and manage the overall operation of assigned F&B outlets to ensure smooth, efficient and profitable daily operations.
• Develop and implement operational strategies and initiatives to achieve the department's business objectives, revenue targets and service standards.
• Ensure a high level of customer-oriented service is consistently provided to all patrons and guests.
• Conduct regular operational inspections and monitor the outlets to ensure consistency in service quality, food quality, hygiene, cleanliness and overall guest experience.
• Establish, review and continuously improve the existing Standard Operating Procedures (SOPs), service standards and work processes to enhance operational efficiency and service excellence.
• Ensure all F&B operations comply with the company's policies, procedures, food safety requirements and applicable five-star hotel standards.
• Monitor and ensure the outlets are well-prepared for internal and external quality audits, including Forbes Travel Guide standards and other applicable luxury hospitality standards.
• Lead, supervise, coach and motivate the F&B team to achieve high standards of work performance, productivity and service excellence.
• Identify employees' training and development needs and provide appropriate coaching, guidance and recommendations for staff progression and career development.
• Conduct regular management meetings, daily briefings and operational reviews with outlet teams to communicate business updates, operational requirements and service expectations.
• Prepare and analyze Profit & Loss (P&L), sales, labour cost, food cost, beverage cost and other management reports to monitor financial and operational performance.
• Take appropriate corrective actions to control operational costs and maximize revenue and profitability.
• Develop and monitor annual budget, sales forecast, manpower planning and operational expenditure in accordance with business requirements.
• Work closely with the culinary team on menu planning, menu design, pricing and product development to enhance revenue generation and guest satisfaction.
• Monitor inventory, purchasing, stock control and wastage to ensure effective cost management.
• Handle and resolve guest complaints and operational issues professionally and promptly, ensuring appropriate follow-up actions are taken.
• Collaborate with other hotel departments to ensure seamless coordination of F&B operations and delivery of an excellent overall guest experience.
• Drive continuous improvement initiatives by reviewing existing practices, identifying operational gaps and implementing more effective work processes.
• Ensure adequate manpower deployment and effective scheduling according to business volume and operational requirements.
• Manage all F&B-related administrative matters, documentation and reports accurately and within the required timeline.
• Perform any other duties and responsibilities as assigned by the management.

Job Requirements:

• Preferably possess a recognized Diploma or Degree in Hospitality Management, Hotel Management, Culinary Management or a related discipline.
• Minimum 5 years of relevant F&B operational experience, with at least 2-3 years in a managerial capacity, preferably in a five-star hotel or luxury hospitality environment.
• Candidates with experience in six- or seven-star/luxury hotel operations will have an added advantage.
• Strong knowledge and proven experience in F&B operations, forecasting, budgeting, menu planning/design, cost control and P&L management.
• Proven experience in developing, reviewing and implementing SOPs, service standards and operational workflows.
• Good understanding of five-star hotel service standards, Forbes Travel Guide standards and luxury hospitality service excellence.
• Strong knowledge of food safety, hygiene, quality assurance and F&B operational standards.
• Excellent command of written and spoken English and Bahasa Malaysia. Ability to converse in Mandarin or Cantonese will be an added advantage.
• Pleasant personality with excellent interpersonal, communication and customer service skills.
• Strong leadership, decision-making, problem-solving and organizational skills.
• Demonstrated ability to lead, coach and develop a diverse F&B team.
• Strong business acumen with the ability to analyze operational and financial data and translate findings into practical improvement initiatives.
• Highly customer-oriented, proactive and results-driven with a strong commitment to service excellence.
• Ability to work under pressure and manage multiple priorities in a fast-paced and dynamic hospitality environment while ensuring operational smoothness and efficiency.