F&B Outlet Lead

TRENDCELL SDN. BHD. (Retail); Petaling Jaya; On-site; MYR 48,000 - 84,000; Full time

Job summary

Jaya Grocer is seeking a Kitchen and Service Leader to manage daily kitchen operations, ensure top-quality dishes, and deliver fast, consistent service across outlets. You will collaborate with F&B expansion, operations, and culinary teams to launch new menus while upholding hygiene and brand standards.

The role requires 2–4 years in a leadership capacity within fast-paced F&B environments, with strong people management and a focus on KPIs. Travel to regional locations may be required.

Qualifications

• Minimum 2–4 years in a leader role within F&B operations (restaurant, café, or food production).
• Experience in fast-paced restaurant service and strong staff management.
• Understanding of food safety, operation compliance, people management, and kitchen finances.

Responsibilities

• BOH Operations: streamline and execute daily kitchen operations for smooth workflow.
• Food Quality & Consistency: ensure brand standards, consistent taste, portions, and presentation.
• Speed of Service: ensure meals are served within target timing and fix bottlenecks.
• Cost Control: manage food cost, reduce wastage and monitor inventory and ordering.
• Team Management: lead, train, schedule, and uphold SOPs and hygiene standards.

Skills

Leadership experience

Staff management

Communication skills

SOP compliance

Flexibility

Quality-focused

Attention to hygiene

Education

Food Handler Certificate

Typhoid Vaccination

Job description

This F&B Outlet Leader will be based at Sunway Geo Avenue and will oversee both kitchen and service.

Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say "I can get what I want whenever I need it". We aim to achieve this through offering high-quality yet affordable goods, expanding our culinary footprint with our own curated F&B concepts, facilitating seamless cashless checkouts, driving loyalty membership via GrabCoins, and introducing our private label with "Grab Signatures."

Our Mission

• Provide a diverse variety of High Quality and Fresh Produce
• Ensure customers have the Best Shopping Experience
• To grow the business through successful Collaboration and Partnerships
• Practice the Values of Jaya Grocer every single day

Our Values

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us!

Get to know the role

Execute daily kitchen operations - from food preparation and maintaining strict hygiene standards to ensuring every dish served meets our high-quality benchmarks. Working closely with the Outlet Leader and Managers, you will play a vital role working closely with the F&B expansion, operations, and culinary teams to launch new menus, while delivering a seamless, delicious, and exciting dining experience to our customers.

Key Responsibilities

1. BOH Operations

• Streamline and execute daily kitchen operations
• Ensure smooth workflow and coordination between departments
• Maintain fast and consistent food production

2. Food Quality & Consistency

• Ensure all food meets brand standards & SOP
• Maintain consistency in taste, portion, and presentation
• Conduct daily quality check

3. Speed of Service

• Ensure food is served within target timing
• Identify and solve bottlenecks in kitchen flow

4. Cost Control

• Manage food cost within target
• Control wastage, stock usage, and portioning
• Monitor daily inventory & ordering

5. Team Management

• Lead, train, and manage kitchen staff
• Ensure discipline, cleanliness, and SOP compliance
• Manage staff scheduling and productivity
• Ensure kitchen complies with Brands Hygiene Standard
• Maintain cleanliness and proper food handling
• Ensure the team follow Company Grooming Standards

You should have

• Minimum of 2-4 years of Leader Role experience in F&B operations, restaurant, café, or food production environment.
• Experienced in fast pace restaurant service and highly involved in the staff management
• Understanding of Food Safety and Operation compliance, People management, Kitchen Finances and Business Management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams - operations, executives, and suppliers
• Ability to travel to different regional locations as required.
• Hands-on, capability in following SOP while open to new menu ideals and suggestions
• Flexibility to work irregular hours, including weekends and holidays, depending on operational needs.
• Strong commitment to quality and operational excellence, with a focus on achieving results and meeting KPIs.
• Possession of a valid Food Handler Certificate and proof of Typhoid Vaccination.

• Which of the following statements best describes your right to work in Malaysia?

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values—Teamwork, Trust, Integrity, Customer Satisfaction, and Growth—we aim to deliver quality, value, and convenience to every customer.

Jaya Grocer is a leading premium supermarket chain in Malaysia and an affiliate of Grab, Southeast Asia’s leading superapp. With over 50 stores, we offer high-quality, fresh, and imported products.

Through our online-to-offline (O2O) model, we provide seamless shopping experiences both in-store and online, with cashless checkouts, GrabRewards, and our Grab Signatures private label.

Driven by our values—Teamwork, Trust, Integrity, Customer Satisfaction, and Growth—we aim to deliver quality, value, and convenience to every customer.