Guest Experience Lead — Assistant Outlet Manager

Hilton; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

Hilton in Kuala Lumpur is seeking an experienced Assistant Outlet Manager to oversee daily restaurant operations, lead a team, and create memorable guest experiences. You will manage service quality, drive upselling, ensure food safety, and collaborate with kitchen and housekeeping to deliver consistent excellence.

The ideal candidate has frontline hospitality experience as an Outlet Manager or Assistant Manager, strong English communication skills, and flexibility to work shifts.

Qualifikationen

• Proven experience as an Outlet Manager or 2–3 years as Assistant Manager.
• Assistant Manager: at least 1 year of experience as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Able to work flexible shifts.

Aufgaben

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Kenntnisse

Outlet management

Team leadership

Guest experience

Inventory control

Food safety

Ausbildung

High school diploma

Jobbeschreibung

Hilton in Kuala Lumpur is seeking an experienced Assistant Outlet Manager to oversee daily restaurant operations, lead a team, and create memorable guest experiences. You will manage service quality, drive upselling, ensure food safety, and collaborate with kitchen and housekeeping to deliver consistent excellence.

The ideal candidate has frontline hospitality experience as an Outlet Manager or Assistant Manager, strong English communication skills, and flexibility to work shifts.