EXPORT SALES EXECUTIVE

Karcher Cleaning Systems Sdn Bhd; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Job summary

Kärcher Cleaning Systems Sdn Bhd is seeking an Export Sales Executive in Malaysia to coordinate export orders, shipments, and documentation. You will work with regional logistics teams and internal departments to ensure accurate order processing and timely delivery to distributors and customers.

The role requires a Diploma or Bachelor’s in business/contacts in supply chain with 2–5 years of relevant experience, and hands‑on SAP experience to manage orders, invoicing, inventory, and reports.

Qualifications

• Diploma or Bachelor’s degree in a related field (Business Admin / Supply Chain / Logistics / Operations).
• 2–5 years of experience in order management, customer service, supply chain, logistics or sales operations.
• Experience with B2B and/or B2C environments in FMCG/industrial/retail/e‑commerce sectors.
• Hands‑on SAP experience for order processing, billing, inventory and reporting.

Responsibilities

• Export Customer Order Management: process orders accurately and update statuses.
• Export Shipment & Logistics Coordination: plan shipments, confirm stock, and prepare docs.
• Export Documentation & Compliance: ensure timely, accurate documentation and records.
• Distributor & Internal Stakeholder Coordination: communicate status and resolve issues.
• Reporting & Administration: produce regular export order and shipment reports.

Skills

Order management

Logistics coordination

Communication

Time management

Customer service mindset

Bilingual English & Bahasa Malaysia

Education

Diploma or Bachelor's degree in Business Administration / Supply Chain Management / Logistics / Operations Management

Tools

SAP

Job description

JOB PURPOSE

Join the team at Karcher Cleaning Systems Sdn Bhd, a leading provider of cleaning solutions, as a Export Sales Executive. In this role you will be coordinating export customer orders, shipment arrangements, and export documentation to ensure accurate order processing and timely delivery to distributors and customers. The role works closely with Regional Export Sales Manager, regional logistics teams, and internal departments.

1.Export Customer Order Management

Receive, review, and process export customer orders accurately and within the required timelines.

Coordinate order fulfilment with regional logistics teams, distributors, and relevant internal departments.

Monitor order status and provide timely updates on order confirmation, stock availability, load readiness, and delivery schedules.

Follow up on pending and outstanding orders and proactively communicate delays or changes to customers.

Maintain accurate selling prices, customer order details, and transaction records in SAP.

Coordinate with relevant departments to resolve order discrepancies and fulfilment issues promptly.

2.Export Shipment & Logistics Coordination

Coordinate export shipments with regional logistics teams and distributors, including container load planning, shipment consolidation, and product prioritisation.

Arrange and monitor shipment schedules to support timely dispatch and delivery.

Liaise with relevant stakeholders to confirm stock availability, shipment readiness, loading arrangements, and delivery requirements.

Prepare and/or coordinate export shipping documentation, including pro forma invoices, commercial invoices, packing lists, shipping instructions, certificates, and other required documents.

Ensure shipping information and documentation are accurate and submitted within the required deadlines.

Track shipment progress and provide distributors and customers with timely updates on dispatch and delivery status.

Follow up on shipment delays, documentation discrepancies, and other logistics issues to minimise disruption to order fulfilment.

3.Export Documentation & Compliance

Ensure export documentation is complete, accurate, and issued within the required timelines.

Maintain proper records of customer orders, shipments, and export documents for reference and audit purposes.

Ensure export activities comply with company procedures and applicable export, customs, and shipping requirements.

Coordinate with relevant internal and external parties to obtain the necessary shipping information, certificates, and supporting documents.

Support internal and external audits by providing relevant export records and documentation when required.

Identify and report documentation or compliance issues to the relevant supervisor for timely resolution.

4.Distributor & Internal Stakeholder Coordination

Maintain effective communication with distributors, regional logistics teams, and relevant internal departments to facilitate smooth export order fulfilment.

Respond to enquiries regarding orders, stock availability, shipments, and delivery schedules in a timely and professional manner.

Coordinate with relevant stakeholders to resolve order discrepancies, shipment issues, and outstanding customer requests.

Ensure relevant parties receive accurate and timely information regarding order status, shipment arrangements, and delivery schedules.

Maintain effective working relationships with internal and external stakeholders to support service quality and operational efficiency.

5.Reporting & Administration

Prepare regular reports on export orders, shipment status, delivery schedules, outstanding orders, and unresolved issues.

Monitor order backlogs and follow up on pending transactions to support timely fulfilment.

Maintain accurate and up-to‑date records of export transactions, shipping activities, and customer communications.

Ensure export‑related information is properly documented and readily available when required.

Support process improvement initiatives to enhance order processing accuracy, shipment coordination, and customer satisfaction.

Perform other duties and responsibilities as assigned by the supervisor or management.

Job Requirements

Diploma or Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.

Minimum 2–5 years of relevant experience in order management, customer service, supply chain, logistics, or sales operations.

Experience supporting B2B and/or B2C environments, preferably within FMCG, industrial, retail, or e‑commerce sectors.

Hands‑on experience with SAP systems for order processing, billing, inventory, and reporting.

Strong attention to detail with a high level of accuracy in data and documentation.

Excellent organizational and time management skills, with the ability to manage multiple priorities.

Customer‑focused mindset with strong problem‑solving and decision‑making abilities.

Effective communication skills, both written and verbal, with internal teams and external customers.

Ability to work independently while collaborating effectively within cross‑functional teams.

Proficiency in English & Bahasa Malaysia (spoken and written).

Kärcher, the world’s leading provider of innovative cleaning solutions, is a family‑owned company that has built its impressive growth on foundations of mutual respect and trust. With our cutting‑edge technology we continue to create milestones, which is why we are looking for motivated employees who want to make a difference by delivering outstanding performance.

As a Multi‑National Corporation, we have established subsidiaries in over 60 countries and are employing more than 10,000 people worlwide.

Our Malaysian subsidiary was established in 1997. Since then we have grown to a team of 80+ employees spanning a wide range of departments.

Kärcher, the world’s leading provider of innovative cleaning solutions, is a family‑owned company that has built its impressive growth on foundations of mutual respect and trust. With our cutting‑edge technology we continue to create milestones, which is why we are looking for motivated employees who want to make a difference by delivering outstanding performance.

As a Multi‑National Corporation, we have established subsidiaries in over 60 countries and are employing more than 10,000 people worlwide.

Our Malaysian subsidiary was established in 1997. Since then we have grown to a team of 80+ employees spanning a wide range of departments.

Kärcher, the world’s leading provider of innovative cleaning solutions, is a family‑owned company that has built its impressive growth on foundations of mutual respect and trust. With our cutting‑edge technology we continue to create milestones, which is why we are looking for motivated employees who want to make a difference by delivering outstanding performance.

As a Multi‑National Corporation, we have established subsidiaries in over 60 countries and are employing more than 10,000 people worlwide.

Our Malaysian subsidiary was established in 1997. Since then we have grown to a team of 80+ employees spanning a wide range of departments.

What can I earn as an Export Sales Executive