Senior Associate - HCM Client Support

PwC Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PwC Malaysia is seeking an HR System Support and Project Coordinator for a 12-month direct contract. The role focuses on understanding client HR system needs and delivering timely support while coordinating with the IT team to manage HR system projects.

Ideal candidates have a university degree in CS/IT and 4–5 years in customer support, with at least 1 year using HR systems and strong payroll knowledge for Malaysia. Willing to work with client business hours.

Qualifications

• Bachelor’s degree in Computer Science/Information Technology or related discipline.
• 4–5 years of experience in a customer support role with at least 1 year using HR systems.
• Strong payroll knowledge for Malaysia or other countries including legislation and statutory compliance.

Responsibilities

• Develop a deep understanding of customer needs related to HR systems.
• Provide guidance and support to clients concerning HR systems and services.
• Coordinate with the IT team to plan and initiate HR system projects with clients.

Skills

Customer-focused

Problem-solving

Time management

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

HR systems

Job description

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC, our goal is to ensureorganisationsare ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of anorganisation’speople, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guideorganisationsin strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitateorganisationaltransformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating andoptimisingHR processes for businesses. You will help implementcutting-edgesolutions thatrevolutioniseHR management, promoting atech enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinatorto join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will beresponsible for understanding customer needs, providing timely support, and coordinatingwith the IT team to manage HR system projects effectively.

Customer Understanding and Support

• Develop a deep understanding of customer needs, desires, and challenges related toour HR systems.
• Provideexpert guidance and support to clients concerning our HR system andservices.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally andpromptly.
• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan andinitiateHR systemprojects with clients.
• Develop and manage project timelines to ensure alignment with both internal andclient requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.
• Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.
• Ability to work in a fast-paced environment and manage time effectively.

Skills,experienceand qualifications

• Recognized University Degree in Computer Science/Information Technology or related discipline.
• At least4 to 5yearsof experience incustomersupport rolewith at least1yearof experience usingHR Systems.
• Mandatory requirement to have strong functional Payroll knowledge for Malaysia or other countries including legislation and statutory compliance requirement.
• Strong understanding of HR systems and services is preferred.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills.
• Proficiencyin documenting system requirements and processes.
• Experience in data migration is a plus.
• Ability to beaccurateand detail-oriented in all tasks.
• Ability to work well with others and independently when needed.
• Willing to explore and expand knowledge on an on-going basis.
• Willing to work based on the client's businesswork daysand office hours.

Note: This is a 12-month direct contract with PwC Malaysia, offering benefits similar to those of regular employees. Renewal or conversion of the contract will be subject to performance and headcount approval.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Self-Awareness, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

March 31, 2027