Exp Cust Exp Professional

Honeywell Technologies; Kuala Lumpur; Presencial; MYR 90.000 - 110.000; Jornada completa

Descripción de la vacante

Honeywell Technologies in Kuala Lumpur seeks an Exp Cust Exp Professional to be the ambassador for customers in the HBT BHQ team. You will report to the Sr Cust Exp Supervisor and handle orders, pricing checks, SAP order bookings, and customer communications.

The role emphasizes coordinating with Sales, Finance, and Logistics to ensure timely payments, export shipments, and accurate documentation, while maintaining KPIs and customer satisfaction.

Formación

• Functional knowledge of Operations, Inventory management, Strong Customer Relationship.
• Excellent Interpersonal and effective communication skills.
• Process oriented and strong Analytical skills.
• Knowledge of MS Office, Power Point, Order management tools, SAP is a must

Responsabilidades

• Receiving orders and scrutiny of the PO.
• Checking Price approval (from system SFDC).
• Order Booking in SAP.
• Share item wise material/order status with Sales/ Customer.
• Sharing Performa invoice with Sales and Customer for making the payment if any.
• Coordinating with sales on the payment collection.
• On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.
• Prepare shipping documents for export shipment.
• Provider for the movement of the material.
• Generating Debit Note and Credit Note for Freight, and sales return etc.
• Sharing Reports:- coordinating with Various functions
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards; (that includes FCR, CCR, CSAT and ASAT)
• You will be accountable for meeting individual (KPIs) and team goals.
• Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse
• Following Honeywell policies and legal policies.

Conocimientos

Operations knowledge

Customer relationship

Interpersonal communication

Analytical skills

Herramientas

SAP

MS Office

PowerPoint

Order management tools

Descripción del empleo

Kuala Lumpur

Job Description

THE FUTURE IS WHAT WE MAKE IT

Exp Cust Exp Professional

Kuala Lumpur

Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us. We are currently seeking an Exp Cust Exp Professional to join our HBT BHQ team in our Kuala Lumpur office. Reporting to the Sr Cust Exp Supervisor your focus will be ambassador for customer.

Key Responsibilities

• Receiving orders and scrutiny of the PO
• Checking Price approval (from system SFDC).
• Order Booking in SAP.
• Share item wise material/order status with Sales/ Customer.
• Sharing Performa invoice with Sales and Customer for making the payment if any.
• Coordinating with sales on the payment collection.
• On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.
• Prepare shipping documents for export shipment.
• Provider for the movement of the material.
• Generating Debit Note and Credit Note for Freight, and sales return etc.
• Sharing Reports:- coordinating with Various functions
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards; (that includes FCR, CCR, CSAT and ASAT)
• You will be accountable for meeting individual (KPIs) and team goals.
• Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse
• Following Honeywell policies and legal policies.

Key Relationships

• Sales & Marketing – daily contact and support to ensure high levels of customer service are provided
• Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy throughout the entire supply chain
• Finance & Credit Control Department – ensuring the effective and professional management of the customer’s finances and company’s credit controls
• Customers – Being their first point of contact in the office and ambassador for customer

Key Experience & Capabilities

• Functional Knowledge of Operations, Inventory management, Strong Customer Relationship
• Excellent Interpersonal and effective communication skills
• Process oriented and strong Analytical skills
• Knowledge of MS Office, Power Point, Order management tools, SAP is a must

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/.

When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.

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Copyright © 2020 Honeywell International Inc

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.