Executive, Traditional and Complementary Medicine Services (Sunway TCM, Kuching)

SUNWAY TCM SDN BHD; Kuching; On-site; MYR 42,000 - 64,000; Full time

Job summary

Sunway TCM SDN BHD in Kuching is seeking an Executive to deliver high-quality Traditional & Complementary Medicine services. The role includes assisting in clinical procedures, performing diagnostic assessments, and collaborating in rehabilitation to restore patients’ functioning.

The position also covers operations, from managing appointments and patient flow to billing, while ensuring compliance with SOPs and safety standards. Open to fresh graduates with a recognized TCM degree.

Qualifications

• Candidates must hold a recognized Bachelor's Degree in TCM from an accredited institution.
• Registered with a practitioner body recognized by the Traditional and Complementary Medicine Council.
• Open to fresh graduates.

Responsibilities

• Deliver high-quality Traditional & Complementary Medicine services.
• Assist in clinical procedures and treatments.
• Perform TCM diagnostic assessments including history taking, physical examination, and necessary investigations.
• Collaborate in rehabilitation to restore patients' functioning.
• Support administrative functions: appointments, screenings, patient flow and billing.
• Provide patient information, post-care advice, and respond to inquiries promptly.
• Contribute to compliance with healthcare regulations and safety.

Skills

Empathy and compassion

Patient communication

Clinical assessment

Education

Bachelor's Degree in Traditional and Complementary Medicine (TCM)

Job description

Executive, Traditional and Complementary Medicine Services (Sunway TCM, Kuching)

Deliver high-quality Traditional & Complementary Medicine (TCM) services

Assist in clinical procedures and treatments.

Upon successful privileging, perform TCM diagnostic assessments, including history taking, physical examination, and necessary investigations.

Collaborate in the rehabilitation process to restore patients' optimal functioning.

Operations & Service Efficiency

Manage administrative functions such as appointments, screenings, patient flow, and billing in accordance with operational SOPs.

Anticipate risks and take corrective actions to ensure a safe environment for patients and staff.

Monitor and improve service quality based on feedback and clinical outcomes.

Contribute to internal audits, process improvements, and compliance with healthcare regulations.

Establish and maintain strong rapport with patients and caregivers.

Provide clear information and guidance regarding treatment procedures, post-care advice, and general wellness.

Address patient inquiries and concerns professionally and promptly.

Strategic Initiatives & Evidence-Based Practice

Collaborate with supervisors on business development initiatives, including marketing campaigns and service packages.

Participate in public education, health talks, and wellness campaigns.

Contribute to clinical research and studies that enhance evidence-based TCM practice.

Recommend improvements in services or treatment offerings based on patient needs and market trends

Requirements

A recognized Bachelor’s Degree in Traditional and Complementary Medicine (TCM) from an accredited institution

Registered with practitioner body with recognized by the Traditional and Complementary Medicine Council.

Open to fresh graduates

Basic TCM diagnostic techniques including pulse diagnosis, tongue observation, meridian assessment (under supervision/pre-privileging), vital signs and pre-screening procedures such as blood pressure, temperature, weight, blood glucose monitoring.

Empathy and compassion to support patients' physical and emotional well-being.