Executive Technical Support

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 85,000 - 120,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an Executive, Technical Support to ensure the reliability and performance of IT infrastructure across DKSH's retail outlets. You will maintain POS systems, outlet connectivity, and data integration to support sales operations.

The role involves planning deployment of POS terminals to outlets, monitoring network uptime, coordinating with mall management for data integration, and developing back-end scripts with the MYIT team to transfer data across networks.

Qualifications

• Diploma in Information Technology or an equivalent professional qualification.
• Minimum 2 years IT experience in a managerial capacity.
• Foundational knowledge of hardware components and networking principles.
• Proficiency in Microsoft Office Suite.
• Strong analytical capabilities with a high level of accuracy and attention to detail.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Excellent interpersonal and communication skills.
• Familiarity with office administration procedures.

Responsibilities

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution.
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity.
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers.
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers.
• Manage end-to-end tasks related to POS operations, performance, and issue resolution.
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies.
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring.

Skills

POS systems

Networking basics

Data integration

Back-end scripting

MS Office

Analytical thinking

Prioritization

Interpersonal skills

Administration

Education

Diploma in Information Technology or equivalent

Tools

MS Office Suite

Job description

The Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring
• Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification
• Minimum 2 years of IT experience in a managerial capacity
• Foundational knowledge of hardware components and networking principles
• Proficiency in Microsoft Office Suite
• Strong analytical capabilities with a high level of accuracy and attention to detail
• Ability to manage multiple priorities effectively in a dynamic and fast-paced environment
• Excellent interpersonal and communication skills
• Familiarity with office administration procedures

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

• Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution
• Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity
• Liaise with shopping mall management teams to facilitate sales data integration with their respective servers
• Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers
• Manage end-to-end tasks related to POS operations, performance, and issue resolution
• Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies
• Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

What can I earn as a Technical Support Executive