Senior Executive, Industry Insights, Customer Success (Chinese language speaker)

NielsenIQ; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

Job summary

NIQ is seeking a Senior Executive, Industry Insights & Customer Success (Chinese language speaker) in Kuala Lumpur. You will lead key client engagements, translate market intelligence into strategic recommendations, and drive adoption and value realization across client organizations.

The role emphasizes strong analytical thinking, commercial awareness, and consultative client engagement, with responsibilities spanning strategic client relationships, high-impact insights, and growth initiatives.

Qualifications

• Bachelor's degree in Business, Economics, Marketing, Statistics, Data Analytics, Market Research, or related fields.
• 4-7 years of experience in customer success, market intelligence, consultancy, analytics, category management, or client-facing insight roles.
• Proven experience managing client relationships and multiple stakeholder groups.
• Strong data storytelling and consultative problem-solving capabilities.
• Ability to proactively identify business challenges and opportunities.
• Experience presenting recommendations to senior business stakeholders.
• Strong understanding of market trends, competitive intelligence, consumer behavior, and commercial performance drivers.
• Experience driving customer engagement, adoption, and value realization.
• Ability to identify growth opportunities and support commercial discussions.
• Experience coaching junior team members is advantageous.
• Excellent project management, presentation, communication, and influencing skills.
• Native or business-level Mandarin proficiency is required to support China-based clients.
• Experience working with China market clients will be highly preferred.

Responsibilities

• Lead Strategic Client Relationships by managing key client accounts and stakeholder relationships.
• Deliver High-Impact Insights by transforming market intelligence into actionable recommendations and identifying trends.
• Drive Customer Adoption & Business Value through adoption plans and platform utilization.
• Support Commercial Growth by identifying cross-sell opportunities and assisting renewals.
• Coach & Develop Others by mentoring junior team members and sharing best practices.

Skills

Client relationships

Stakeholder management

Data storytelling

Problem solving

Presentation skills

Education

Bachelor's degree

Tools

Excel

Power BI

CRM systems

Job description

Senior Executive, Industry Insights, Customer Success (Chinese language speaker)

• Full-time

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

As a Senior Executive, Industry Insights & Customer Success, you will serve as a trusted advisor to clients, going beyond reporting and analysis to proactively identify business opportunities and strategic recommendations. You will lead key client engagements, help shape business decisions, and drive adoption and value realization across client organizations.

This role is ideal for professionals who combine strong analytical thinking with commercial awareness and consultative client engagement skills.

Lead Strategic Client Relationships

• Manage key client accounts and stakeholder relationships.
• Understand client business objectives, priorities, and growth challenges.
• Lead business reviews and strategic discussions.
• Proactively identify opportunities and recommend actions that drive business outcomes.

Deliver High-Impact Insights

• Transform complex market and competitive intelligence into actionable business recommendations.
• Identify emerging trends and growth opportunities.
• Develop strategic narratives supported by data and industry expertise.
• Influence client decision-making through fact-based recommendations.

Drive Customer Adoption & Business Value

• Build and execute adoption plans for assigned clients.
• Expand user engagement and platform utilization.
• Demonstrate measurable business value and ROI.
• Partner with clients to overcome adoption barriers and maximize outcomes.

Support Commercial Growth

• Identify cross-sell and upsell opportunities.
• Partner with commercial teams during renewals and business development activities.
• Contribute to client retention and account growth strategies.

Coach & Develop Others

• Mentor junior team members.
• Review client deliverables, analyses, and presentations.
• Share best practices and contribute to capability development initiatives.

• Bachelor's Degree in Business, Economics, Marketing, Statistics, Data Analytics, Market Research, or related fields.
• 4-7 years of experience in customer success, market intelligence, consultancy, analytics, category management, or client-facing insight roles.
• Proven experience managing client relationships and multiple stakeholder groups.
• Strong data storytelling and consultative problem-solving capabilities.
• Ability to proactively identify business challenges and opportunities.
• Experience presenting recommendations to senior business stakeholders.
• Strong understanding of market trends, competitive intelligence, consumer behavior, and commercial performance drivers.
• Experience driving customer engagement, adoption, and value realization.
• Ability to identify growth opportunities and support commercial discussions.
• Experience coaching junior team members is advantageous.
• Excellent project management, presentation, communication, and influencing skills.
• Native or business-level Mandarin proficiency is required to support China-based clients.
• Experience working with China market clients will be highly preferred.

• Flexible working environment
• Volunteer time off

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion