Executive - Processing

Scicom Intl; Kuala Lumpur; Presencial; MYR 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Resumo da oferta

Scicom Intl in Malaysia is seeking a Customer Service Officer to support document verification and client communications in a fast-paced contact centre. You will handle processing within 24 hours, follow the checklist, and keep customers informed of any corrections.

Responsibilities include accurate status updates, escalating urgent cases to the Line Manager, and meeting daily quotas. Diploma holders with at least 1 year in a contact centre are preferred, with good MS Office skills.

Qualificações

• Must read, write and speak English and Bahasa Malaysia.
• Basic computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

Responsabilidades

• Process scanned applications within 24 hours.
• Vet documents using the processing checklist as a guideline.
• Highlight errors to customers by a notification.
• Ensure status is updated correctly.
• Highlight urgent cases to Line Manager for escalation.
• Seek Line Manager assistance whenever needed.
• Complete daily processing quota set by management.
• Report downtime or technical issues to Line Manager for escalation.
• Undertake ad-hoc tasks from Line Manager or Operations Management.
• Stay back to complete all duties during operational situations.

Conhecimentos

English

Bahasa Malaysia

MS Office

Multitasking

Customer service

Willingness to learn

Fast learner

Formação académica

Diploma

Ferramentas

MS Office

Descrição da oferta de emprego

• To ensure that all scanned and ready for Authenticity Check applications are processed within 24 hours.
• To vet through the documents using the processing checklist as a guideline.
• Make sure that all errors that require corrections are highlighted to customers by a notification.
• To make sure that status is updated correctly.
• Highlight all urgent cases to the Line Manager for further assistance.
• To seek Line Manager Assistance whenever needed.
• Able to complete that daily processing quota that is set by the management.
• Highlight any downtime or technical issue to the Line manager for further escalation.
• Undertake any other ad-hoc tasks assigned by the Line Manager or any other Operations Management team as and when required.
• When operational situations arise, management will require the executive to stay back and complete all assigned duties.

Skill Requirements:

• Able to read, write and speak in English and Bahasa Malaysia.
• Basic Computer knowledge: MS Office (Word, Power Point & Excel).
• Good multitasking ability.
• Customer service oriented.
• Willingness to learn and fast learner.
• Ability to work in a fast-moving environment.
• Minimum Diploma with prior related working experience (preferably minimum 1 year experience in contact centre) or equivalent combination of education and experience.

The Package :

• Attractive Salary up to RM2,500.
• Performance related bonus for confirmed staff.