Executive, Finance (Contract)

DHL Global Forwarding; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

DHL Global Forwarding is seeking a proactive Credit Control professional in Malaysia to manage receivables, engage customers and support cash flow. The role focuses on timely collections, maintaining accurate account records, and effective collaboration with internal teams and external customers.

Candidates should have a accounting/finance background, 2+ years AR experience (fresh graduates welcome), and strong communication skills. Based in USJ, Selangor, with a competitive remuneration package.

Qualifications

• Diploma or Degree in Accounting or Finance.
• Minimum 2 years of Accounts Receivable experience; fresh graduates may apply.
• Good communication and stakeholder management skills.
• Ability to perform under pressure in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Based at USJ, Selangor.

Responsibilities

• Drive DSO improvements through proactive monitoring, follow-up and collection of receivables.
• Minimise overdue accounts and bad debt exposure via timely engagement.
• Resolve AR issues, disputes and payment delays with customers.
• Provide accurate Statements of Account within the first week of each month.
• Follow up on outstanding payments and issue reminder letters per CTP.
• Prepare AR/credit-control reports for Credit Manager and meetings.
• Conduct periodic credit limit reviews and support appropriate actions.
• Identify potential bad-debt accounts and escalate to the Credit Manager.
• Coordinate cheque collections and other payment arrangements with customers.
• Ensure payments are allocated promptly to maintain up-to-date records.
• Collaborate with internal stakeholders to resolve billing and credit matters.
• Understand customers' SOPs and billing, coordinating with Operations to minimise disputes.
• Support team members and contribute to overall Credit Control effectiveness.
• Work independently with minimal supervision, showing ownership and attention to detail.

Skills

Communication skills

Stakeholder management

Attention to detail

Ability under pressure

Education

Diploma or Degree in Accounting or Finance

Tools

Microsoft Office

Job description

We are looking for a proactive and detail-oriented Credit Control professional who enjoys engaging with customers, resolving account issues and driving timely collections. You will play an important role in managing receivables, reducing overdue accounts and supporting healthy cash flow through effective customer and stakeholder collaboration.

Key Responsibilities

• Drive improvements in Daily Sales Outstanding (DSO) through proactive monitoring, follow-up and collection of outstanding receivables.
• Minimise overdue accounts and bad debt exposure through timely customer engagement and effective credit control.
• Proactively engage customers to resolve outstanding Accounts Receivable (AR) issues, disputes and payment delays.
• Prepare and provide customers with accurate Statements of Account (SOA) within the first week of each month.
• Conduct regular follow-ups on outstanding payments and ensure timely closure of collection matters, including the issuance of reminder letters in line with agreed Collection Treatment Plan (CTP).
• Prepare and update credit control and AR reports within required timelines, including APMB, AR Meeting, clearing reports and other ad hoc reports requested by the Credit Manager.
• Conduct periodic customer credit limit reviews and support appropriate credit control actions.
• Identify potential bad-debt accounts early and maintain clear, chronological follow-up records for escalation to the Credit Manager.
• Coordinate cheque collections and other payment-related arrangements with customers, where required.
• Ensure customer payments are allocated accurately and promptly to maintain up-to-date account records.
• Work closely with both internal stakeholders and external customers to resolve billing, payment and credit-related matters.
• Understand customers' SOP and billing requirements and collaborate with Operations to ensure adherence, helping to minimise billing disputes and payment delays.
• Support fellow team members and contribute to the overall effectiveness of the Credit Control function.
• Work independently with minimal supervision, demonstrating strong ownership, follow-through and attention to detail.

Job Requirements

• Diploma or Degree in Accounting or Finance
• Minimum 2 years of experience in Accounts Receivable. However, fresh graduates are also encouraged to apply
• Good communication and stakeholder management skills
• Ability to perform under pressure in a fast-paced environment
• Proficiency in Microsoft Office applications
• This position is to be based at USJ, Selangor.

Why Join Us

• Be part of the world's leading logistics company.
• Work with a diverse portfolio of customers across various industries.
• Attractive remuneration and performance-based incentives.
• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.