Executive, Customer Service Operations

RGE; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

RGE is seeking a proactive front desk coordinator in Kuala Lumpur to handle customer inquiries and collaborate with overseas suppliers, export and finance teams. You will manage comprehensive shipping documents, including drafts for customer review and compliance checks with LC requirements.

Bulk shipment knowledge is advantageous, and you will support traders to ensure timely order delivery. The role emphasizes accurate document preparation, cross-functional coordination, and adherence to

Qualifications

• Experience handling shipping documents and clear understanding of LC (Letter of Credit) processes is preferred.
• Strong customer-facing communication and ability to coordinate with overseas suppliers and internal teams.

Responsibilities

• Act as front desk to handle enquiries and requests from customers.
• Work with overseas suppliers, export team, and finance to ensure service delivery, shipping and invoicing.
• Manage full spectrum of shipping document processes, including shipping instructions, commercial invoices, draft BL checking, and PO review.
• Prepare draft documents for shipment-related matters for customer review and confirmation.
• Monitor third-party documents applications and ensure compliance with regulations and company policy before presentation to customer or bank.
• Review incoming LC, assess creditworthiness, and minimize risk of bad debts.
• Knowledge of bulk shipment is a plus.
• Support traders or sales managers to resolve issues affecting customer orders.
• Perform other ad hoc duties assigned by management.

Skills

Shipping docs knowledge

Customer service

Communication

Job description

Grow your career with us

You are on a journey to join an exciting Company and be part of our success story to improve lives by developing resources sustainably. Here we offer you and exciting and dynamic work environment and will equip you with the know-how that will stretch and enhance your career journey.

Responsibilities:

• Candidates will be required to act as front desk of the company in daily basis to handle enquiries and request from customer. He or she may also request to work closely with overseas suppliers, export team, finance team to ensure proper service delivery, shipping and invoicing.
• Candidates will be responsible for full spectrum of shipping document process including but not limited to shipping instructions, commercial invoices, draft BL checking, PO review and etc.
• Preparing draft documents for all shipment related matters in advance for customer review and confirmation.
• Eyes on 3rd party documents application status from overseas and acquire in time. Ensure all shipping documents comply to legal regulations and company policy before document presents to either customer or bank.
• Knowledge with Letter of Credit (LC) preferable. Candidates will be responsible for review incoming LC, analyse credit worthiness of the LC and minimize risk of bad debts.
• Bulk shipment knowledge needed. Candidates with knowledge in bulk shipment will be an added advantage.
• He/she will be required to support traders or sales manager to manage issues that affect customer’s order if there is any
• Other add hoc duties assigned by management team.

Disclaimer:

When you send us your resume and personal details, it is deemed you have provided your consent to us retaining your information in our talent recruitment database. All information provided will only be used for the recruitment process. RGE will only collect, use, process or disclose personal information where and when allowed to under applicable laws.

Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you do not receive a response from us within 60 days, please consider your application for this position unsuccessful. We may contact you in the future for any opportunities that match your qualifications and experience.

Thank you for considering a career with RGE.