Executive, Customer Channels & Branch Operations

Hong Leong Bank; Lahad Datu; On-site; MYR 36,000 - 48,000; Full time

Job summary

Hong Leong Bank in Lahad Datu is seeking an Executive for Business Channels focused on Operations & Customer Service. The role involves engaging with customers, driving sales through cross-selling, and ensuring high standards of customer satisfaction.

Ideal candidates will have a degree/diploma, relevant experience in a financial institution, and strong customer service skills. Join us and contribute to our mission of making banking simpler and more effective for our customers.

Qualifications

• Related working experience in financial institution or related field.
• Experience in customer interaction, cash handling, transaction processing.
• High level of integrity and accountability.

Responsibilities

• Engage with walk-in customers for high-level service and transactions.
• Cross-sell bank products to meet sales targets.
• Ensure compliance with bank's SOPs and conduct training.

Skills

Customer service excellence

Cross-selling skills

Basic banking knowledge

Excellent communication skills

Education

Degree/Diploma Holder

Job description

Hong Leong Bank in Lahad Datu is seeking an Executive for Business Channels focused on Operations & Customer Service. The role involves engaging with customers, driving sales through cross-selling, and ensuring high standards of customer satisfaction.

Ideal candidates will have a degree/diploma, relevant experience in a financial institution, and strong customer service skills. Join us and contribute to our mission of making banking simpler and more effective for our customers.