EXECUTIVE - CUSTOMER CARE

Indah Water Konsortium Sdn. Bhd.; Kuala Lumpur; On-site; MYR 47,000 - 74,000; Full time

Job summary

Indah Water Konsortium Sdn. Bhd. is seeking a Customer Care Executive to lead a team of representatives, ensure high-quality service delivery, and enhance the overall customer experience in a dynamic utilities setting.

You will plan strategically, monitor LOS guidelines, address billing inquiries, requests and complaints promptly, and drive continuous improvement to boost satisfaction and loyalty. Join us in contributing to Malaysia's wellbeing through reliable customer support and service

Qualifications

• Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognized university.
• Minimum 3–5 years working experience in Customer Service preferably at a utility, telco, courier, insurance, banking or other related service provider industries.
• Strong leadership and team management skills.
• Proven experience in a customer service management role with a track record of achieving and exceeding customer satisfaction targets.

Responsibilities

• Oversee day-to-day operations, ensuring high quality service delivery and contributing to overall customer satisfaction by addressing billing inquiries, requests, submissions and complaints efficiently within LOS guidelines.
• Lead a team of representatives, driving strategic planning, continuous improvement and excellent customer experience.
• Adapt to a dynamic, fast-paced environment with minimal supervision while maintaining service standards.
• Contribute to Malaysia's wellbeing by upholding Indah Water’s role as the national sewerage company and delivering reliable customer support.

Skills

Leadership

Customer service management

Communication

Education

Bachelor's degree in Communications/Marketing/Public Relations/Business Management/Customer Service

Job description

Ensuring outstanding customer service, leading a team of representatives, and overseeing the overall customer experience. This involves strategic planning, team leadership, and continuous improvement to boost customer satisfaction and loyalty.

Responsible for day to day operations, ensuring high quality service delivery and contributing to overall customer satisfaction by addressing billing inquiries, request, submissions and complaints efficiently within stipulated level of services (LOS) guidelines in the most efficient and effective manner.

Requirements:

Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognize university.

Minimum 3-5 years working experience in Customer Service preferably at a utility, telco, courier, insurance, banking or other related service provider industries.

Strong leadership and team management skills

Proven experience in a customer service management role, with a track record of achieving and exceeding customer satisfaction targets

Ability to adapt to a dynamic, fast paced and work under pressure environment with minimum supervision.

Every day each member of our organisation contributes towards a common goal - to help create a safer and cleaner Malaysia. You too can make a positive contribution to our nation’s well-being by joining us. Indah Water, your national sewerage company, is responsible for the development and management of a modern and efficient sewerage system. As part of our services, we are currently operating and maintaining more than 8,000 sewage treatment plants (STP) & network pump stations, and more than 20,000 km of sewer lines. But there is more to be done, such as building new sewerage infrastructure to meet the nation’s rapid growth.

Every day each member of our organisation contributes towards a common goal - to help create a safer and cleaner Malaysia. You too can make a positive contribution to our nation’s well-being by joining us. Indah Water, your national sewerage company, is responsible for the development and management of a modern and efficient sewerage system. As part of our services, we are currently operating and maintaining more than 8,000 sewage treatment plants (STP) & network pump stations, and more than 20,000 km of sewer lines. But there is more to be done, such as building new sewerage infrastructure to meet the nation’s rapid growth.

What can I earn as a Customer Care Executive