EXECUTIVE, CREDIT ADMIN

KPJ Miri Specialist Hospital; Miri; On-site; MYR 60,000 - 100,000; Full time

Job summary

KPJ Healthcare Berhad, a leading healthcare provider in Malaysia, is seeking a role focused on reviewing hospital systems, managing credit risk, and driving efficient shared services.

The candidate will monitor debts, liaise with solicitors, and prepare updates for management while supporting data management, policy development, and quality initiatives across the KPJ group.

Qualifications

• Degree/Diploma/SPM with experiences.
• Good communication skill and ability to work independently with minimum supervision.

Responsibilities

• Review and improve hospital operational systems, processes and policies.
• Plan and execute credit risk management for debts and monitor collections.
• Prepare debt collection reports and liaise with panel solicitors for litigation.
• Provide operational support for recovery actions under shared services.
• Ensure efficient shared service delivery and develop processes.
• Provide training and support to staff on shared service processes.
• Monitor and report potential risks in shared service operations.
• Maintain positive relationships with debtors through professional communication.
• Monitor individual debtor accounts to mitigate credit risk and manage end-to-end credit control.
• Prepare meeting reports and presentations for Board, ACM, KGMC and other senior management meetings.
• Maintain quality databases and analyze data to support decision making.
• Review and revise policies and procedures for efficiency and effectiveness.
• Support quality assurance activities and sustainability initiatives.
• Perform other duties as assigned by management.

Skills

Communication skills

Independent working

Education

Degree/Diploma/SPM

Job description

MAIN DUTIES / RESPONSIBILITES

• 1. Assist and support in reviewing and improving hospitals operational systems, processes, policies in support of organizations’ mission.
• 2. Responsible for planning and execution of appropriate credit risk management practices and activities for outstanding debts.
• 3. The functions shall include, but not limited to: Determine collection activities of each KPJ Group of Hospitals. Monitor hospital’s outstanding debts and raise recommendation for settlement arrangement. Liaise with panel solicitors for all litigation case management. Ensuring recovery actions for individual outstanding debts are intact and per recovery action matrix. Prepare monthly updates on debt collection report and performance status Identify corporate clients for visitation to recover and discuss matters arising from outstanding debts. Evaluate new client’s credit worthiness of potential clients to minimize bad debts and risks.

SHARED SERVICE FUNCTION

• Provide operational support & oversee all recovery actions under shared services
• Ensure that shared service functions are delivered in an efficient, effective and timely manner.
• Assist in the development and implementation of shared service processes.
• Provide training and support to staff on shared service processes.
• Monitoring and ensuring shared service staff are adhering to policies and operational processes
• Provide regular updates to management of the shared service operations and any potential risks or challenges.
• Maintain positive relationships with individual debtors by ensuring professional and diplomatic communication during collection activities
• Proactively monitor individual debtor’s accounts to identify and mitigate credit risk and manage the end-to-end credit control process.

Corporate Meeting Management

Responsible in preparing relevant meeting reports/paper and presentations for various management meetings including but not limited to Board meetings, Audit Committee Meeting (ACM), KPJ Group Management Committee (KGMC) and any other meeting assigned by the senior management.

DATA ANALYSIS & MANAGEMENT

In collaboration with other stakeholders, implement and maintain quality databases, collect data that is necessary for operational functions, and in support of decision making. Gather, identify, analyze and interpret relevant data/information, and develop recommendations, as well as knowledge based on findings.

POLICIES & PROCEDURES

Maintain, implement and adhere to the operation policies and procedures. Periodically review and revise policies and procedures. Assist the management in formulating new policies and procedures towards achieving optimal efficiency and effectiveness.

QUALITY ASSURANCE/SERVICE QUALITY MANAGEMENT

Participate and provide necessary support in quality assurance activities and safety programs. Contribute ideas and support in service quality management. Implement and monitor sustainability initiatives within the company.

OTHER DUTIES & RESPONSIBILITES

Perform any other duties/tasks diligently as assigned by the management from time to time Make sound decisions as required at functional level for effectiveness of task execution within the job scope.

QUALIFICATIONS REQUIRED

• Degree/Diploma/SPM with experiences.
• Good communication skill and ability to work independently with minimum supervision

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.