Executive Client Management

DKSH; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

DKSH in Petaling Jaya, Malaysia is seeking a professional to support the day-to-day operations of client accounts, ensuring smooth client business integration and driving growth. The role involves managing operating budgets, preparing business forecasts, and liaising with clients to resolve issues. Candidates should have a degree in business management, Food Science, or Hospitality, and possess strong client management, communication, and numeracy skills. Fluency in the local language and English is required.

Qualifications

• Minimum one or two years’ experience in a similar role.
• Basic understanding of clients' industry/products.
• Fluency in local language and ideally in English, both written and spoken.

Responsibilities

• Support client accounts to ensure business integration.
• Manage operating expenditures against budgets.
• Prepare business forecasts and reports.
• Coordinate operational issues with internal departments.
• Liaise with clients on their requirements.

Skills

Client management

Communication skills

Numeracy

Quantitative analysis

Office productivity tools

Cultural sensitivity

Education

Degree in business management / Food Science / Hospitality

Tools

Excel

Word

PowerPoint

Job description

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:-
• Below cost release* report
• Shipment tracking - K1 / K8 approvals*, Reduce tolerance / Shortfall (request to involve by shipping)
• Stock reservation*
• Sample requests
• Prepare business forecasts, reports and marketing plans to achieve overall objectives such as:
• Monthly Wholesaler Bulletin update
• Trade bulletin maintainance in SAP
• Price list, Special price, Catalogue update. Market survey on new trend
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely such as:
• Write off - damage/ shortage tracking
• OOS update
• RWR
• Clearance
• Provision update
• Halal index updates
• Payment follow ups
• MMDM - MCMF, MCC, MMD
• Take necessary actions to support clients' operational issues/service complaints
• KHC - CM weekly update
• KHC Claim portals
• Monthly Business Review
• Disc report
• Sample report
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units
• Liaise with clients on their requirements and daily problems encountered

Functional Skills And Knowledge

• Minimum one or two years’ experience in a similar role
• Demonstrate basic understanding of clients' industry/ business/ products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools
• (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Minimum Degree holder in business management / Food Science / Hospitality