Executive, Client Key Account Management

Zuellig Pharma; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Zuellig Pharma is seeking an Executive, Client Key Account Management to support strategic plans for key clients and coordinate with quality, operations, and finance teams. You will ensure timely responses to client requests, maintain strong client relationships, and contribute to improving client satisfaction and loyalty in the market.

Role requires a Bachelor Degree with 2–4 years in pharmaceutical distribution or supply chain, plus strong problem solving and communication skills.

Qualifications

• Bachelor Degree required with 2–4 years of relevant work experience in Pharma distribution/supply chain.
• Strong problem solving and decision making skills.
• Excellent communication (verbal and written) across internal and external stakeholders.

Responsibilities

• Foster close working relationships with internal and external stakeholders and manage inventory matters for clients.
• Review client business plans with clients to achieve objectives and profitability.
• Monitor stockholding and inventory transactions for all clients, including stock write-offs.
• Handle inventory issues internally and with clients in a service-oriented manner.
• Disseminate daily, monthly, and quarterly reports to clients in a timely and accurate fashion.
• Report to Manager, Client Key Account Management on departmental issues and accomplishments.
• Ensure prompt and effective communication to keep all interested parties informed both internally and externally.
• Attend, participate, and conduct meetings including cross-functional meetings.
• Support and participate in cross-functional projects when assigned.
• Demonstrate strong understanding of clients' industry, business, and products.
• Understand and utilize company digital tools to address client needs.

Skills

Client relationship management

Cross-functional collaboration

Inventory management

Exceptional communication

Education

Bachelor Degree

Job description

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Executive, Client Key Account Management

Responsibility
About Zuellig PharmaZuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.

The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

Purpose of the Role

• Support the Manager, Client Key Account Management to develop and maintain a strategic Key Account plans for each key client and drive win-win collaborations and engagements with key clients in the market.
• Strategically drive client satisfaction and increased loyalty/stickiness. Support the Manager, Client Key Account Management to lead client engagements at the market level, coordinate with different functions (quality, operations, finance, etc.) to provide standardized responses to client requests. Set high standards of care to keep clients engaged and satisfied, contributing to the improvement of client survey results and net promoter score. Remain available with a quick response time and problem-solving attitude.

What You Will Do

• Fosters close working relationships with the internal and external stakeholders in communication, development, and follow-up of all clients and inventory related matters.
• Review business plans in coordination with clients to achieve overall business objectives and profitability.
• Manage and take responsibility for monitoring and controlling stockholding and inventory transactions for all clients including stock write offs.
• Handles inventory issues internally, and externally with clients in a service-oriented manner.
• Disseminates daily, monthly, and quarterly reports to clients in a timely and accurate manner.
• Reports to Manager, Client Key Account Management on departmental issues, non- conformities, and accomplishments.
• Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively.
• This includes but not limited to superiors, colleagues, clients, and customers.
• Attends, participates, and conducts meetings (internally and externally) including cross- functional meetings.
• Supports and participates in cross-functional projects when assigned/appropriate.
• Demonstrate strong understanding of clients' industry/business/products.
• To understand the company digital tools and support services, effectively use our tools, apps including the features, benefits and how to address clients needs.
• Performs other duties as assigned when required.

Must-HaveWhat will make you successful:

• Bachelor Degree holder with a minimum of 2-4 years of relevant work experience, preferably in Pharmaceutical distribution/supply chain.

Advantage To Have

• Problem solving & decision making skill.
• Strong communication skills (both verbal and written).

What We Offer

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.