Executive Business Operations

DKSH; Petaling Jaya; On-site; MYR 78,000 - 123,000; Full time

Job summary

DKSH is seeking a Business Operations Executive to oversee day-to-day activities for healthcare client accounts, ensuring smooth execution and high client satisfaction. You will drive cross-functional alignment, monitor performance, and push continuous improvement across portfolios.

Key responsibilities include coordinating with product management on POS materials, ordering, stock transfers, and reporting for S&OP reviews.

Qualifications

• Degree in Business Administration, Management, Science, or an equivalent qualification.
• 2 to 5 years of experience in business operations or client management; fresh graduates encouraged.
• Experience in fast-paced, cross-functional environments preferred.
• Strong analytical and problem-solving abilities with solid metrics understanding.
• Excellent organizational and multitasking skills with attention to detail.
• Proficiency in Excel and PowerPoint; Power BI is an advantage.
• Strong communication and stakeholder management skills.
• Proactive and solution-oriented mindset with continuous improvement orientation.

Responsibilities

• Support and manage day-to-day operations for assigned client accounts within Healthcare business unit.
• Drive cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.
• Serve as primary contact for operational matters with internal stakeholders and client teams.
• Coordinate with Product Management and client teams on POS material inventory and co-packing.
• Raise Purchase Orders with Inventory Planning and manage monthly stock transfer orders.
• Collaborate with Marketing, Trade Marketing, and Supply Chain to align activities and objectives.
• Update material master, pricing, product hierarchy, and labeling documentation across functions.
• Track KPIs and SLAs; prepare reports for client meetings and S&OP reviews.
• Identify bottlenecks and drive efficiency and automation initiatives where applicable.
• Ensure compliance with internal policies and regulatory requirements.
• Assist in cross-functional projects and administrative coordination as required.

Skills

Analytical thinking

Stakeholder management

Organizational skills

Problem solving

Education

Bachelor's degree in Business Administration/Management/Science

Tools

Power BI

Excel

PowerPoint

Job description

About The Role

The Business Operations Executive supports and manages day-to-day operations for assigned client accounts within DKSH's Healthcare business unit, ensuring smooth execution, operational efficiency, and a consistently high standard of client satisfaction. This role is central to driving cross-functional alignment, performance monitoring, and continuous improvement across client portfolios.

What You Will Deliver

• Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
• Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
• Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
• Coordinate with the Inventory Planning team to raise Purchase Orders accurately and on time
• Manage monthly branch Stock Transfer Orders (STOs) and ensure timely and compliant execution
• Work closely with Marketing, Trade Marketing, Supply Chain, and other departments to align operational activities and ensure business objectives are consistently met
• Coordinate material master updates, pricing, product hierarchy, and labeling documentation across relevant functions
• Track operational performance against Key Performance Indicators (KPIs) and service level agreements, and prepare reports for client meetings including Sales and Operations Planning (S&OP) reviews
• Identify operational bottlenecks, recommend targeted improvements, and drive efficiency and automation initiatives where applicable
• Ensure adherence to internal policies and regulatory requirements across all operational activities
• Assist in the execution of cross-functional projects and strategic initiatives assigned by management
• Administrative duties and coordination tasks as required

What You Bring

• Degree in Business Administration, Management, Science, or an equivalent qualification
• 2 to 5 years of experience in business operations or client management; fresh graduates with a strong interest in business operations are encouraged to apply
• Experience in fast-paced, cross-functional environments is preferred
• Strong analytical and problem-solving abilities, with a solid understanding of operational and financial metrics
• Excellent organizational and multitasking skills, with high attention to detail and the ability to work independently
• Proficiency in Microsoft Excel and PowerPoint; proficiency in Power BI is an advantage
• Strong communication and stakeholder management skills
• Proactive and solution-oriented mindset with strong business acumen and a continuous improvement orientation
• Ability to perform effectively under pressure and meet deadlines with consistency

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Operations.