EXECUTIVE, ADMISSION

KPJ Selangor Specialist Hospital

Kuala Lumpur

On-site

MYR 45,000 - 78,000

Full time

14 days+

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Job summary

KPJ Selangor Specialist Hospital in Kuala Lumpur is seeking an Admissions Supervisor to oversee the verification and admission units, manage bed occupancy, deposits, and related processes. The role emphasizes smooth patient flow, accurate documentation, and policy compliance.

The candidate will supervise staff, coordinate with wards and clinics, monitor reports, and drive continuous improvements in patient admission services and service quality.

Qualifications

SPM education is the minimum requirement.
Diploma in Business Administration or equivalent preferred.
Minimum 2 years working experience; more than 3 years preferred.
Good team spirit, helpful, courteous, cheerful, and strong communication.

Responsibilities

Supervise verification counter staff; roster prepared every 2 weeks.
Oversee admission unit; manage daily admissions and bed management.
Ensure all insurance forms submitted and scanned into HITS promptly.
Ensure guarantee letters are received and processed.
Prepare monthly admission reports and bed census reports.
Maintain 5S and IMS/Hospital Accreditation compliance.

Skills

Communication skills

Teamwork

Customer service mindset

Problem solving

Education

SPM

STPM

Diploma in Business Administration or equivalent

Tools

HITS system

Bed Management System (BMS)

IMS compliance knowledge

Job description

SUMMARY OF DUTIES

To be responsible for supervising the admission unit, guarantee letter outpatient & inpatient, bed management, deposit and top-up deposit requirement policy.

MAIN DUTIES/RESPONSIBILITIES

SUPERVISION OF VERIFICATION GL UNIT

To supervise the verification counter staff

Duty roster is to be prepared on every 2 weeks

To supervise the verification staff doing their job properly.

To ensure all Insurance form must be submitted to the respective ward or clinic and consultants to fill up the Insurance form.
To ensure all the Guarantee Letter received, verify & scan in the HITS system immediately and keep it properly.
To ensure all the patient attended smoothly and to minimize the complaint from patient.

SUPERVISION OF ADMISSION UNIT & TOPPING UP DEPOSIT

To supervise the admission staffs.

Duty roster is to be prepared on every 2 weeks
To be responsible for patient daily admission.
To attend inquires from patient pertaining to admission issue such as no bed, no deposit etc.
To ensure deposit collected based on cases e.g. Medical, surgery, maternity, etc
Ensure top-up deposit receive within 24 hours after top-up person call patient or relative.
Ensure deposit receive within 24 hours of admission time
To ensure all the guarantee letter received, verify & scan in the HITS system immediately.
To be responsible for monthly admission report, e.g. Admission statistic and turn around time sending patient to the ward report.
To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K
To ensure for daily report are sending to Business Office Manager via “WhatsApp” for daily number of cash paying patient.
To be responsible on the bed management system (BMS) and ensure all the unit using the system.
To ensure all the patient attended smoothly & minimize the complaint from the patient or relative.

To be responsible the top up team

To checking the bed census report by daily and reporting to Business Office Manager.
To monitoring bed census report make sure topping up deposit done everyday for self paying & guarantee letter have sufficient coverage.
To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K
Ensure top-up deposit receive within 24 hours after top-up person call or sms drop patient or relative.
To visit the patient for pending top-up deposit from patient more than 48 hours.
To ensure all the patient attended smoothly.

To provide continuous unit coaching

To assure all admission/verification staffs is updated and briefed with the needful information.
To educate and maintain current practice on standard procedure.
To do weekly or monthly meeting with all staff under admission units.
To do monthly training related with admission units staff example BMS course, Guarantee letter course etc

GENERAL ADMINISTRATION WORKS

To assist on patient complaint

To ensure complaint being handled accordingly and proceed investigation for further action.

To perform any others relevant duties as and when required by superior.

To follow the instructions given by superior.
Participate actively in any other new service that is introduced
Conformance to the Integrated Management System (IMS), and / or Hospital Accreditation requirements.

Ensure all policies and procedures of Integrated Management System (IMS) and / or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.

Prompt and effective action in taking corrective measures in cases of Integrated Management System (IMS) and / or Hospital Accreditation non-conformance.
Achievement of satisfactory department performance on the external and internal audits.

Ensure to actively participate in all 5S activities

Responsible and accountable to carry out all 5S activities directed by the Management
Ensure the policies on patient’s and family’s rights are addressed at all times.
Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times.
Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008)
To ensure compliance at all points of engagement at all times.
Ensure adhere to Standard People Practice (SPP)
To adhere to Standard People Practice (SPP) at all times.

JOB REQUIREMENTS

QUALIFICATIONS REQUIRED

MINIMUM

Sijil Pelajaran Malaysia (SPM)

PREFERRED

STPM

Diploma in Business Administration or equivalent

EXPERIENCE REQUIRED

MINIMUM

2 years working experience

PREFERRED

More than 3 years working experience